Senior Business Analyst (Process Management) - St. Louis, MO (ServiceNow Experience Desired)

[kylefeigenbaum]

Job description

Position Purpose: Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships

• ·

Project management, ServiceNow, Web design, user experience or self-service design

Qualifications:
Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience. Proficient in Microsoft Applications. Experience with creating documentation, data\process analysis, and requirements gathering for IT Service Management (ITSM) processes and corresponding toolsets and functions (e.g. Incident, Problem, Config, Change, Service Level Management, Event Mgmt., Service Desk, Asset Mgmt, Service Catalog). Experience with implementing ITSM processes or tools in coordination with other IT processes and disciplines (e.g. software development, operations, infrastructure). Experience with Business Process Modeling tools or concepts preferred.

Is there a bonus structure?

6%

Are you open to sponsorship?

No

This position is:

New Position

Who does this position report to?

Looking for a strong experienced IT business analyst with ITIL / ITSM experience. Preferred ServiceNow experience too. Since this is a senior position, we need someone with real experience in the IT space.

What are the 3-4 non-negotiable requirements on this position?

Experience as a BA / requirements gathering, general technology experience, strong communications and documentation Project management, ServiceNow, Web design, user experience or self-service design. Looking for a strong experienced IT business analyst with ITIL / ITSM experience. Since this is a senior position, we need someone with real experience in the IT space.

What are the nice-to-have skills?

Proficient in Microsoft Applications. Experience with creating documentation, data\process analysis, and requirements gathering for IT Service Management (ITSM) processes and corresponding toolsets and functions (e.g. Incident, Problem, Config, Change, Service Level Management, Event Mgmt., Service Desk, Asset Mgmt, Service Catalog). Experience with implementing ITSM processes or tools in coordination with other IT processes and disciplines (e.g. software development, operations, infrastructure). Experience with Business Process Modeling tools or concepts preferred.

If you are interested please e-mail kfeigenb@teksystems.com or call (314) 819-1106

[angeliccharm]

Afternoon Kyle,

Sending an email your way momentarily. I also wrote to you last week regarding the software license compliance 6 month contract you're looking to fill. Looking forward to hearing back from you today on both items. Thanks!