ServiceNow Community

Resolved! Variable type 'label' should not be mandatory

Hi everyone!I have a problem with a variable label type that is mandatory and should not be. This behaviour affects only catalog service item on platform and not in service catalog portal (here is right). This variable belongs to a variable set and t...

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Resolved! How can we know which Discovery Credentials are used?

Hello All, In my environment, I have around 75 credential entries (Includes both valid and invalid credentials) in Credential table(discovery_credentials). Can anyone suggest me how to find out which credentials are used for discovery schedules? Not...

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Discovery
Service Mapping

How to create a variant from UI Builder for attached UX Macroponent

How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow

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By mistake I deleted the Mid Server in learning simulator

Hello All, while doing the task in the training by mistake I deleted the Mid Server in the nowlearning simulator. Can someone help me how to get it restore? I tried looking and building it but do have details as it was provided by ServiceNow for comp...

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ITSM: General

Discovery commands and Storing Credentials in ServiceNow

Question 1----------------Is there a page on Docs that show what commands are used in Discovery just like these two pages for Service Mapping?"Service Mapping commands requiring a privileged user"https://www.servicenow.com/docs/r/it-operations-manage...

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Discovery
Service Mapping

List of CI.s Upstream and downstream

Hi Mates, one of my clients needs for reporting purpose List of CI.s Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks

Question

How to add attachment on the HR case using catalog attachment variable type?

Hi,Hope you are doing well.I have an 'attachment' type variable in my record producer. When the user uploads any attachment, I want the attachment to get saved in the record created. But instead, it is hiding it.I can see the entry created in sys_att...

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state changes from screening to qualified state, data in value (score_value) is cleared

In demand form, when state changes from screening to qualified state, data in value (score_value) field is getting cleared in Assessment data tab.

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Demand Management

Vendor Management Workspace - Assessments - Hide/Deactivate Lifecycle phase?

Hi, Client is requesting to remove "Generating Observation", from this phase section. They have already done it in Native UI. I see nowhere to adjust this in UI Builder or form layout. I can't find the data-source either in the page (default page in ...

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I need urgent help with VA

i have an issue that i've made a application which has a custom Provider Channel and i want to use it in a llm assistant, pq i can't find a way to make it apear in the selection

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Custom Interactive filter based on Catalog item variables

Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the cata...

Article
Analytics and Reports
Multiple Versions
Scripting and Coding
User Interface (UI)

Problem Manager Unable to Select Services in Problem Form Despite CMDB Access

Users who are assigned only the problem_manager role are unable to select services in the Problem Form.Although these users can directly access the cmdb_ci_service table and view service records without any issues, the Services field in the Problem F...

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QuickStart Guide and Now Create Resources for Data Loss Prevention Incident Response

The attached QuickStart Guide is a valuable resource to help you get started with Data Loss Prevention Incident Response (DLP IR). It includes steps to get started with an initial use case, a guide to important features, and links to relevant store a...

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DLP

Does anybody completed Platform Analytic

Hello team,Any body completed on CIS Platform analytics?

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CSDM Life cycle stage and status is not syncing/updating for newly created CIs

Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...

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