ServiceNow Community

Search results has "Go to list view" that opens core list view

Hi all, When using the search box in the top menu, the search results display as expected but in the top right there is a "Go to list view" button. When that button is clicked it takes you to the core list view, which we do not want access to from wi...

Question

Work Notes Mandatory When Changing State – How to Disable in Practice Instance?

Hi everyone,I am practicing in my personal ServiceNow developer instance and working on Incident form behaviour.I noticed that whenever I change the Urgency or Impact field, Work Notes becomes mandatory and I cannot update the record without entering...

Question

workflow editor run s

i have a workflow editor which i have to convert in flow designer. I have this run script how can i do this in flow designer with the help of custom action or any other thing . Which you can suggest

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Incident Communication Management

How to get only L1 relationships from Service Association CI table

I am working on a dashboard to show Business Application to Application Service relationships and need to filter only L1 (direct) relationships from the Service Association CI table. In the Relationships UI, setting the max level to 1 shows only L1 r...

Question

New to ITOM. Need suggestions on Discovery learning.

Hi all, Hope you are doing well. I have started learning ITOM recently and came across hands on with Discovery and AWS instance. I tried making trial account but for verification, it sent autopay request of Rs.15000 to my account. It is mentioned tha...

Question
Discovery

I want to display the custom field from RITM table need to be visible for the end user from SP

Hello Community,I want to display the customized field on RITM table need to be visible for the end user from SPhow to achieve this in ServiceNow. for reference I'm sharing the screen shotsPlease help me with this and thank you in advance.

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Service Mapping and MS SQL databases , instances and cluster

Anyone worked on Service Mapping application patterns ? I am making good progress but still have a few challenges, one of them is related to databases:when discovering an MS SQL instance, I can connect using the host and instance name but unfortunate...

Question

.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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My AI agent is unable to handle more than 10 agents conversation at a time

Hi Experts, I have an AI agent, and it gives me correct result when I have 1 active conversation in VA. When I initiate more than 10 conversations or when 10 people are using the same agent for their answers. Even if different users are initiating c...

Question

Enhanced chat - Is there anything else issue

Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...

Question

Resolved! Adding an option to the "edit" drop-down menu in SOW

I have the request to allow users to bulk "accept" incidents from the list view in SOW. I was looking to make it a select option like how the "Assign to me" button is in the drop-down, but I cannot find where I can add it to this list.

Question

Notification triggered by scheduled job for different timezones.

A notification is configured to trigger by scheduled job at 9AM, US time zone. Similarly, this notification should be triggered to other users in different time zones at 9AM. Is there any way to configure this without creating scheduled jobs for each...

Question

Redirect Provider Notification to 'Details' Tab instead of 'Overview' in Service Operation Workspace

Hi Community,I am working on Service Operations Workspace (SOW) and have configured Provider Notifications. The notifications are working fine and appearing in the notification bell icon.The Issue: When a user clicks on a notification from the bell i...

Question

All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

Question

Unable to save records in custom table

Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...

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Change Management
Incident Management
Problem Management