"Is virtual" checkbox for Load Balancers

Hello!  I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery. Thank ...

• Question

How to split Multi-Row Variable Set rows into multiple RITMs for a single Request?

Hi Community,I have a requirement related to catalog items with a Multi-Row Variable Set (MRVS).Currently, when a user submits a catalog request that includes multiple rows in the MRVS, ServiceNow creates:• One Request (REQ), and• One Request Item (R...

• Question

Indexing Fields in Servicenow

Hi Everyone,We are planning to Index the following fields.1. Custom Corelation ID field on Security Incident [sn_si_incident] Table.2.Employment Number field on HR Profile Table3.Code field on Cost Center Table4.Custom field on a Group table5.Custom ...

• Question

Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

• Question

NOW ASSIST

Has anyone in this group worked with the Generative AI Controller? I’ve developed some things using the Now Assist Skill Kit, but in that approach you need to define a prompt beforehand, publish it, and then call it through the Execute Skill action i...

• Question

What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

Hi I want to know what’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

• Question

Lookup and Verify (Verification Card)

Anyone encountered the same problem? I was trying to add more than 9 fields in the Display fields for the Verification Card of Lookup & Verify feature, but it seems there is technical limitation.

• Question

Why isn't my custom component appearing in UI Builder?

Hello community hope you doing well.  I just finished working on sample component using the snc ui framework everything went well from installation to deploying.Note : Am using PDI  And here's my now-ui.jsonAs you can see, the component is well deplo...

• Question

Retrieve Image from db_image record

Hi Everyone, I have a use case to retrieve the Image content of db_image table record. We usually have a image field in db_image record where our uploaded image is stored. Using the below script I tried retrieving the same image but the response is e...

• Question

how to hide "Show one/all journal field" button on the Activity Stream in servicenow

how to hide "Show one/all journal field" button on the Activity Stream in servicenow  

• Question

When a knowledge article is displayed (from the incident form), the CI field is not present in SOW

Hello, when we are selecting the knowledge article for a Particular incident in the SOW we are not able to see the CI field, how can we fix this?

• Question

CAS-PA - Performance Analytics exam tips

Hi. Anyone here has done the Certified Application Specialist - Performance Analytics exam? I have experience in building Dashboards, data collector jobs, indicators, breakdowns, widgets and using the Analytics Hub. Also done the PA Basics course and...

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On-Call Calendar was not displayed after yokohama upgrade for rota_admins

• Question

How to Remove Topic Picker Card for Virtual Agent in Microsoft Teams Channel

Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...

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