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Trigger Multiple approval from flow

Hi all, I want to trigger based on some conditions i'm using multi row variable so each row has the approver based on the condition it should trigger to that specific approvers. Currently I have created a custom action where i'm getting output as com...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

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A mechanism to change the value of the approval field in the request record from "not requested" to

I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...

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How can we add the restirction in list view without using any server side script or ACL's

Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...

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Success Dashboard for Source 2 Pay

Hi Everyone, Is it feasible to extend HRSD success dashboard to other modules like Source2pay?

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Aggregation of Application Services

Hello,The business criticality of underlying Application Services should be automatically aggregated and displayed as High/Moderate/Low at the Business Application level in APM, leveraging out‑of‑the‑box (OOTB) ServiceNow behavior. If anyone has insi...

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Update default values on a self-service Incident

Would like to understand where I can customise the default values on Incident fields, when a User creates a ticket through Self-Service/Employee Centre please - want to update default value for the Urgency field.

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Flow Designer - Ask for approval activity is not working

I am trying to trigger approvals in my Flow, but I am unable to pass the sys_id in the “Ask for Approval” activity.Use case:I have created a custom action that fetches the approver’s sys_id based on certain conditions. The approvals are dynamic, and ...

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Resolved! External webcam is required or not for CSA

Hello , Can anyone please confirm the camera requirements for the online proctored CSA exam ? Is an external camera required ? or an internal laptop camera is ok ?This is what I have received confirmation from ServiceNow my learning guide.for exams t...

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Open Hierarchy Icon on Account Field on case form – CSM Workspace

Problem Statement:The Open Hierarchy Icon should be accessible on the Account field within the Case form, retrieving data from the Name field on the Account form in CSM/FSM Workspace. Topics covered: Field decorators in Workspace and UI Macros Introd...

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What Is the Correct Order of Factors That Most Negatively Impact Form Performance in ServiceNow?

Hi Community,I’m trying to clearly understand which elements slow down form performance the most in ServiceNow. I created an ordered list based on my experience, but I'm not completely sure about the accuracy.I'd like to get validation from the commu...

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How do we change the landing / homepage in EC?

We are currently running on Xanadu - our challenge is that when you first open SN, it's opening to an inactive dashboard. How do we go about changing which dashboard is shown when opening SN? We have all our dashboards migrated to Platform Analytic...

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SOW - Related List in Change Request - How to add anADD button

In Service Operations Workspace - Change Management module:we have a related record for Change Request -> ParentHow can we add an ADD button to the related list: Thanks in advance!

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Revolutionizing Contract Management: Video Demos of ServiceNow's Latest Features (Part 2)

ServiceNow's Q4 2025 store release continues to push the boundaries of intelligent contract management. In this second installment of our video series, we showcase three additional powerful features that leverage AI and automation to streamline post-...

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