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If Script in workflow for finding change variable in catalog item

Hi Team, Good morning, My requirement is we have a variable called " I change" in the catalog item, now the if script is true(yes) when we update the value , when user select an existing application in the catalog item they update other than I chang...

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CIS-ITSM voucher released but still asking for payment while scheduling exam

Hi Team,I’ve completed the required training for the CIS – IT Service Management (CIS-ITSM) certification, and my voucher status in Now Learning shows as “Claim.”, it still asks for a payment of USD 450 instead of applying the voucher.When i try with...

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Update records using MRVS and Record Producer( Scoped Application)

I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...

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Policy exception table records or not displaying one user

Hi Guys, I am admin so i am able to see records in policy exception table but when i am impersonate with other user he didn't see any records i checked some of acls withe access analyzer he had read option but it's not happening

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Portal Add Attachment Customization

In ServiceNow Portal, I try to add all supported files list under the "Copy and past clipboard files here" in an Add Attachment Pop up. Any OOB is there or how can we make it#portal #widget

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Core Case Management Features

Core Case Features: Overview Case management supports multiple personas: customers, agents, and admins, each interacting with core case features in different ways. Customers: Customers or consumers engage with Case Management when they need support. ...

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Subject: OOB Incident Workflows Missing in Yokohama Instance

Subject: OOB Incident Workflows Missing in Yokohama InstanceHi all,I’m unable to find the out-of-the-box workflows for the Incident table in Workflow Studio or the Workflow Editor in our Yokohama instance.I’ve already verified the following:• Checked...

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Changes Operator not visible for Dictionary entries

Why Can I not see Changes operator for these fields ? These are simple string fields but don't see the changes operator. I am on Yokohama release. I can see them when I apply the filter conditions in business rules but not here, does anyone know why ...

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How can I integrate ServiceNow Community search results into my ServiceNow instance?

Hi all,I’m trying to build a feature in my ServiceNow PDI where I can search the ServiceNow Community Articles link directly from within my instance and display related community posts based on a query entered by the user.For example:When a user type...

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Populating Software Installations on Computer CIs (via Agent Client Collector)

We're slowly starting to roll out our ACC usage and our software use-cases have been successful using the Linux and Windows server policies, both have worked in populating our cmdb_sam_sw_install tables. This hasn't been the case for computers. The ...

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Case Management: Operations

Case operations represent the daily flow of work that keeps customer service running: creating cases, assigning them to the right agents or teams, collaborating on resolutions, and many more. These are often powered by a mix of core case management c...

Article

Now Assist in Virtual Agent Direct Answer for Single Matching Topic

Hi Everyone, we have setup Now Assist in Virtual Agent and one of our Managers has a request to reduce the "Thinking Information" the Agent shows. They find it a bit overboard when there is a direct topic match for the request (see example below).Do ...

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Additional Actions in Service Portal needs to disable

Hello Team, Is there any way to disable the Additional Actions dropdown from Service Portal.Please find the below screenshot Thanks

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How to display SAP Transports linked to Changes under a Release

For a Release Management story, we have a requirement where all roles that have access to a Release should be able to view SAP Transports linked to the Changes that are part of that Release.We want to show a list of Changes with their corresponding S...

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ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

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