SPM - Licenses to submit demand from the backend

Hi, If someone creates (only creation) a demand in the backend, he/she needs to pay for a license? Thank you!

• Question

How to Filter Users Based on Group Selection Using Reference Qualifiers

Problem - You have a "Select Group" field and a "Select User" field. e.g If a user picks "HR Support," they shouldn't have to scroll through 5,000 IT technicians to find the right person. Leaving fields wide open is a recipe for bad data and frustrat...

• Article

HAM Pro - A Capability Map for Design Workshops (Zurich + Australia)

If you've ever tried to explain ServiceNow HAM Pro to a project manager who thinks "asset management" means a spreadsheet in SharePoint this one's for you.   One question comes up more than almost any other, usually right before a discovery workshop:...

• Article

Survey is triggering multiple times when a ticket is resolved in a custom table

• Question

Digital Operational Resilience - New Case Type

Hi, I looked into the OOB Digitial Operational Resilience for Incident reporting. It was mentioned in the below video that we can configure a new case type for reporting to another regulatory body. However, when I try to do that. I am not able to cre...

• Question

📘 Show Info Message When SLA Is Outside Business Hours

In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...

• Question

Dynamic Behaviors icon is not showing on questions in the Catalog Builder

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...

• Question

Add a link in a Noticafication to a Workspace Record

Hi Everyone,I have a requirement to modify a notification by adding a link to Resource Management Workspace record (Project/Resource Allocation). Can you please guys assist me with this requirement, the link I have added is to the record in classic v...

• Question

Time stamp issue

Hi,While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displ...

• Question

Workspace list filter shows state choices from child table — any way to limit to parent table only?

Hi everyone,I’m running into an issue with Workspace list column filters when working with extended tables and choice fields, and I’d appreciate any confirmation or advice.Context / SetupWorkspace list table: sn_wsd_core_workplace_taskChild table: sn...

• Question

OOB Flow/Logic Responsible for Approval Updates in RITM Activity (Work Notes)

Hi All,I’m trying to understand the out-of-box (OOB) functionality in ServiceNow that adds approval-related updates to the Activity stream (Work Notes) on a Requested Item (RITM).Specifically, when an approval is requested, approved, or rejected, ent...

• Question

Deactivate AI Case Type Records

I’m trying to deactivate AI Case type records in the sn_grc_case_mgmt_case_type table, but I’m not seeing a Deactivate button on the form.This record comes under the AI Case Management application. Has anyone worked with this table before and knows:w...

• Question

user are unable to global search and approve via service portal

Hi,  I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve.  Steps taken to...

• Question

we are receving the error you are not authorized to take this survey

Hi all, We are receiving an email in Outlook, and when we click the survey link in the email, it shows the error message: “You are not authorized to take this survey.”Could anyone please help us understand how to resolve this issue? Thanks and Regard...

• Question