ServiceNow Community

How to add KB contributor in approval/rejection mail, while sending a notification?

Hi,Could someone please assist me in adding the KB Contributor to the approval/rejection email notifications? Thanks & regards,Amit Kumar

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Is Build agent capability stopped in PDI?

Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI

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sn_ws.RESTMessageV2 API to verify which environment it is

Future State: As a ServiceNow developer, I'd like for business rule sn_ws.RESTMessageV2 API executions to stay within their environment. Ideally a business rule will have the intelligence to recognize what environment it's executing in, and then onl...

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Display info message on Risk Event record when a Risk Event Entry is added

Hi Team, I want to display an info message on the Workspace Risk Event record when a Risk Event Entry is added in the related list. After it is saved and created then I want to display the message as "Please review the 'Risk Event Impact' as the n...

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Catalog Tasks Closing as “Closed Incomplete” After Approval

Hi community,The ADAPT integration is implemented as part of the catalog task workflow.Once a “TPE Central Email Service (CES) Request” is raised and the RITM is approved, the corresponding catalog tasks are created and assigned to the system user “A...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

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How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

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Issue in validating task: for Micro-Certification - Welcome to ServiceNow (Xanadu) instance.

I am performing 'Micro-Certification - Welcome to ServiceNow (Xanadu)' certification and while validating task on my instance, always getting failed. The steps are very simple but unable to figure out.Task: Personalize Your Instance - FailedCan anyb...

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How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

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Data Foundations as a prerequisite for CIS-ITSM

Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...

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Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

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Resolved! Formula Indicator to return string value

Hello team, I am trying to use formula indicator to return a string value based on a condition something like: If ([[indicator1]]/[[indicator2]] < 5) {"good"} else {"bad"} Apparently formula indicator returns only numeric values. Is there any work ar...

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Need to send a group approval from Workflow and then automatically approve from Workflow

Hi Team, We need the workflow to send a Group Approval to the Assignment Group of the catalog item so that the approval is formally routed to the correct team. However, instead of skipping the approval activity entirely or auto‑approving it beforehan...

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SLA in ServiceNow (Complete Course): From Fundamentals to Reporting and Breach Management

SLA in ServiceNow (Complete Course): From Fundamentals to Reporting and Breach Management Service Level Agreements (SLAs) are a core part of delivering reliable IT services in ServiceNow. However, in many real implementations, SLAs are misunderstoo...

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Change Management
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Major Incident Management
Problem Management
Service Level Management

Managing Business Application's Public Records Compliance Ability

We have a new requirement to assess business applications on a repeated interval to determine their ability to comply with public records requests. Questions that need to be answered for each business application includes "Does the application suppor...

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