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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: [EMEA] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: Process Mining Academy Hosted by Lolita Honkpo 18 Dec, 2025 07:00 AM PST Event Details Online Live on ServiceNow: [AMS] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 18 Dec, 2025 09:00 AM PST Event Details Online Live on ServiceNow: [AMS] Digital End-User Experience Office Hours Hosted by Lolita Honkpo 18 Dec, 2025 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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g_user.hasRole is returning false if users have snc_external roles

We just checked this KB and found this article that confirms this.  g_user.hasRole is returning false if users have external roles - Support and Troubleshooting So the question is, how do you check roles on a client script?

  • Question

using duration in update scripts doesn't produce the correct values.

I have several locations where I am calculating a duration and then using that value later.   When I calculate the value based on the difference in two date time fields, it shows up correctly and displays correctly.  When I calculate based on what is...

  • Question

Annual vehicle metric definitions generating monthly metric data records

In our DEV instance, we have existing vehicle miles metric definitions and data. We are now creating new manual and calculated metric definitions for vehicle gasoline data using the same vehicle entity types. Issue Observed Although the metric freque...

  • Question

Integrate servicenow to other systems

Hello! I need some help understanding what is the best way to integrate servicenow to other systems like topdesk, jira, and others. I've tried outbound rest integrations for doing bidirectional communication, however some things did not work properly...

  • Question

Cloned Widget Code Documentation Best Practice

Customization should contain clear documentation within the code.   General Description should Include:  Original OOB widget source and last update date.  Description of custom functionality added.  List of related tables, workflows, pages, integrati...

  • Question

Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you

  • Question

Making Customer Project as the default Project Class

Hello,We are wanting to only leverage "Customer Project" project class and not the regular PPM "Project" project class.  Is there a way to hide it or default Customer Project in Project workspace when creating new projects.  Currently when you try to...

  • Question

ServiceNow 生成 AI 製品の多言語サポート

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。      この記事では、Now Assist および AI エージェント製品を使用する際によく寄せられる多言語に関する質問について説明します。     Now Assist は複数の言語間の翻訳をどのようにサポートしていますか?   Now Assist は、AI 主導のワークフローに多言語エクスペリエンスを提供する統合翻訳機能を提供します。   Now Assis...

  • Article

AI 検索の Now Assist: 2024 年 11 月リリース (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     はじめに AI 検索の Now Assist は、プラットフォーム AI 検索の力と検索拡張生成 (RAG) を組み合わせて、さまざまなユースケースの検索エクスペリエンスを変革します。現在、RAG とベクトル埋め込みは密接に関係しています。しかし、RAGは単なるベクトル埋め込みではなく、生成ステップを補強するために「適切なもの」(ユーザーコンテキスト、セキュ...

  • Article

ServiceNow エージェント型 AI の戦略的アダプションと組織変更管理 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     ServiceNow エージェント型 AI の戦略的アダプションと組織変更管理   ServiceNow のエージェント型 AI は「単なる機能」ではありません。これは、自律型または半自律型のエージェントがステップを実行し、意思決定を行い、必要に応じてエスカレートする新しい作業方法です。このシフトは、プロセス設計、リスク、そして最も重要な人に影響を与えます。...

  • blog

顧客サービス管理 (CSM) 向け Now Assist における推奨ステップの生成 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。     この投稿では、スキルのアクティブ化中に発生する一般的な問題、つまりケースボリュームが不十分なためにレコードクラスタリングステップで失敗する問題について説明します。   問題:クラスタリングプロセスにはインスタンスに少なくとも 500 件の解決済みケースが必要です。このしきい値が満たされない場合、スキルのアクティブ化は失敗します。   ワークアラウンド:これを...

  • blog
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