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Need help with removing HTML tags from the Body field in the Send Email action in Flow Designer

I have a requirement that includes triggering a catalog task to a specific person, and once that task is closed, which could take hours or days, I need to send an email to an email address with a static message like "Maintenance in Building 1 Floor 2...

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I get duplicate comments (meanwhile Work notes works fine) when impersonating non-admin user

Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...

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Time Sheet Portal with Resource Assignments

SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...

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Resource Assignment
Resource Management
SPM
Time Card Management
Time sheet
Time sheet Portal

Resolved! I need Prep suggestions for CSA exam

Hello everyone I am gearing up for the CSA exams. I have followed the ServiceNow University Path, but i need mire practice materials. So please share your pointers and materials. Thank you! Thank you!

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How to navigate to the correct record page from a Search Input in UI Builder?

Hi everyone, I’m building a Search Input component in UI Builder that allows users to search for tasks. I’ve already created a Search Configuration that works, but I need help with the next step: Goal:When I type a case number in the search field and...

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Releases and Upgrades Schedule 2026

Reaching out to ask when we are likely to know the rough timetable for the 2026 general releases? Is the cadence of general releases moving out next year? We are in the process of high level planning for 2026, and need to start considering the impact...

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Copying Localized Data

We have a request to copy localized Spanish Data from one translated text field into another translated text field. Our intent is to use a run script for this action so I would like to know what nomenclature I should be using in a script to allow th...

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Resolved! How to Remove Log in Menu Item

Currently when logged out of the instance, the user has a "Log in" Menu item displayed at the top right. I want this removed so they only use the available options on the landing page. Where is this being controlled? There is no specific menu item li...

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Change management CI for patchingall workstations

Hi there, we are recently live in SN and someone asked us if we can just create a CI called "All workstations" or "All Servers". The reason is when they patch or do large scale updates, they are not sure what to choose for a CI since we make choosing...

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Change Management

Control Assessment and Effectiveness - Control Environment Assessment

Hi everyone,I am currently working with the Control Assessment and Effectiveness module, specifically using the Control Environment Assessment in RAMThe Issue:In the assessment grid, the system is displaying all controls (both Key and Non-Key). My re...

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Integrated Risk Management (IRM)

🛡️ SSC: Blindando sua Instância contra Vulnerabilidades de JQuery UI

. Como parte do nosso Guia Definitivo para Blindar sua Instância, inspirado nas melhores práticas de hardening discutidas em nosso livro sobre ServiceNow Security, hoje vamos focar em uma configuração crítica de Instance Hardening: a desativação do ...

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PagerDuty integration unavailable for developer instances?

Hi all -I'm following the ServiceNow Integration Guide for PagerDuty, but I receive the following message when I try to install the PagerDuty Platform for Real-Time Operations integration:"This application is unavailable on developer instances". The ...

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From Go-Live to Get-Value: The Real Work of AI Transformation

From Go-Live to Get-Value: The Real Work of AI Transformation Welcome back to our series from the AI Center of Excellence (CoE) team at ServiceNow. Through countless advisory and hands-on engagements, we've gathered valuable insights and practical ...

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Best Practice to Track Legal Hold for Assets, Hard Disks & VMs

Hello Community,I’m looking for best-practice guidance on handling Legal Hold scenarios in ServiceNow.Currently, when a laptop/computer goes into Legal Hold, the HAM team collects the device, and we mark it using a custom Legal Hold checkbox on the c...

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2025 Holiday SNUG recording available!

Hello SNUG Members! We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year. A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...

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