ServiceNow Community

Gartner HR Symposium/Xpo Conference

Request a Meeting Meet with ServiceNow at Gartner HR Symposium/Xpoto see how Autonomous HR ends the manual grind—so employees, managers, and HR teams can focus on the human work that really matters. With AI agents embedded into every workflow, y...

Event

Change Management Lessons from the Field: Real ServiceNow Risk Implementations

Who is this for If you're preparing to roll out a ServiceNow Risk module, scale your program, or want to reinforce adoption this blog is for you. These lessons in organizational change management are drawn directly from field-tested implementations a...

blog

updating work items with Azure Devops Boards spoke

I've seen a common problem going around with updating work items using the azure devops boards spoke in servicenow. the field seems to be expecting some kind of direct input making the use of data pills un-usable. The only solution I have seen to thi...

Question

Run Script or Maybe Trigger Event from UI Builder BUTTON Component

Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...

Question

Resolved! Powershell - REST - Attachment API - The remote server returned an error: (401) Unauthorized.

Hi Every body I am creating an update to an attached file using PowerShell to use in a data source that will run weekly.In the ecc_agent_script_file table, I created this file: Name: ALERTAS-VM.ps1script: ############################################...

Question

Automated Data Import - Using MID Server and PowerShell

ECC Queue Leverage ECC Queue to create an Output instruction to the MID Server to run a command to execute PowerShell (function execute(inputs, outputs) { /************************************************ * Get the name of a Active Mid Server **...

Article
Multiple Versions
Orchestration (ITOM)

Issue retrieving CSV from MID Server and attaching it to a record

I have a requirement to retrieve a file from the MID Server and attach it to a Record in a Flow. I'm really struggling with retrieving the file from the MID Server. For various reasons, Import is not an option. I've seen a few posts and videos on ...

Question

Flow Designer flow for a Catalog Item approval

I have a Flow Designer flow for a Catalog Item approval. After “Ask for Approval,” I want to send exactly one email: either “Application Approved” or “Approval Denied.” Instead, both emails are sent at the same time. In Outbound > Sent I see two reco...

Question

Your credentials could not be authenticated: "Credentials are missing.". You will not be permitted..

Hi,Disclaimer: I'm not a ServiceNow expert as I am a developer on the "client side" so forgive me in advance for asking this. (Other people I work with are ServiceNow experts). I use the Rest API Explorer fine to run a simple query to get all the in...

Question

401 Unauthorized error from Powershell to ServiceNow

Hello Experts, Don't know whether this is a right question asking here. But I need your assistance on this. There is a powershell script which connects SN to customer_contact table to fetch the record via token concept. I don't know why I am getting ...

Question
Instance Configuration
Scripting and Coding

Create a Database View to Display Licensed Roles Against Active Users

Trying to create a database view to display active users within the system who have logged-in within the last 3 months and are assigned licensed roles. I would think the where clause should use the 'name' field from the license_role table to join wi...

Question

Need assistant with report on Incident reassignment counts

Hello Community,I want to create a report on the Incident table that shows how many times each individual incident was reassigned between certain types of assignment groups. My requirement:1. We have multiple assignment groups that start with XYZ (ou...

Question

impersonate a user

I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides em...

Question

Email configuration

We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...

Question

ACC--V Discovery and Horizontal Discovery

I'm currently testing Agent Client Collector - Visibility (ACC-V) across 11 servers (a mix of Windows and Linux), all of which have the ACC-V agent installed and properly configured.All servers are being discovered successfully using ACC-V except for...

Question