How to integrate ServiceNow AI Agents with external Agents (outside ServiceNow)

Could any one guide on how we can integrate ServiceNow AI Agent (from AI Agent Studio) with external system Agent. Requirement:External Agent is an frontend for end users where they interact with External Agents and then External Agent needs to conne...

• Question

How to restrict Custom Workspace

Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance

• Question

Ask approval from shared mailbox members

Hello All  I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment gr...

• Question

Impact after upgrading to the Zurich version

We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...

• Question

I want to control the incidents that can be viewed by the custom role.

Is it possible to create a custom role and change the incidents that are displayed depending on the group that has been assigned the custom role?I want to control the incidents that can be viewed by the custom role. Is that possible? I have created a...

• Question

'Request For' Field Grayed Out on Order Confirmation

This question was posed in a 2023 post. The answer was to go to glide.sc.req_for.roles and update it if needed. If it's blank that means all roles have access.  Ours is blank but I have a user who still sees a grayed out 'Request for' field on the Or...

• Question

Access Controls

Hello everyone, as part of my  learning in ServiceNow while exploring Access control List I was getting confuse to understand the ACLs where mainly I was confused at what is the main difference between the table none and table (*) so can anyone expla...

• Question

Hyperlink next to/ embedded to the checkbox field in Servicenow Workspace UI

Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI:  Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present.  UI Macros are no...

• Question

visibility for portal and backend

Hi Everyone, we have a requirement that, we have a group "Is employee" if user is part of only isEmployee group then backend tables should not be accessible.If user part of multiple groups and allowed to view the backend then user should be able to v...

• Question

ServiceNow Administration Advanced question

I am taking ServiceNow Administration Advanced, but I don't know the target name, user with admin privileges, or password in Lab 1.2.1-F.

• Question

How is the “Suggested” target value calculated in Proactive Analytics?

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

• Question

how I can avoid insertion of duplicate record in async insert business rule

• Question

how do I delete mistakenly created sections on a form on scoped app

• Question

Work Notes added on Parent Incident should remain only at Incident level.

I am seeking guidance on how to ensure that Work Notes entered on a parent Incident remain exclusively at the Incident level and are not automatically propagated or synchronized to any associated Incident Tasks. The objective is to preserve the exist...

• Question