ServiceNow Community

User Creation Email with Password Reset Link

Hi community, good day.I have a requirement: there is a notification set up on the User table. I want that whenever a user is created, the notification should be triggered for that particular user. In that notification, there should be an email scri...

Question

How to make Activity Tab in Service Portal to show and update only additional comments

Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...

Question

Playbook "Send Email " activity custom text in Email body gets overwritten by Data pill picker

Hi Team , I'm facing an issue while using the Send Email activity in a Playbook(Process Automation Designer ) in ServiceNowWhenever I try to add custom text in the email body and then use the data pill picker to insert a field ( e.g. SIR Number) ,the...

Question

Discovery, Service Mapping and Event Management

Big Picture Discovery and Service Mapping populate and enrich the CMDB.Event Management consumes and acts on CMDB data.CMDB Governance protects and sustains all of it.Now let’s connect them properly.Discovery → CMDB Foundation Identifies infrastructu...

Article
Data Health Tools

Dynamic link on URL type field

Hi, I have created a URL type field called caseID. Requirement is if i click on the value it should redirect to an external link (caseID number should be added to the end of the link). Is it possible to achieve this? I have tried default value and ca...

Question

Issue with open in new tab button in help hub after zurich upgrade

Hello All, We have upgraded our instance on Zurich version. When i go to Help Hub and search for outlook and then i can see certain number of results But i did not see button named as Open in new tab. It was visible in Xanadu release. Can anyone hel...

Question

Flow designer flow - how to wait until a specific record is created in a specific table

Flow designer flow - how to wait until a specific record is created in a specific table:I am working on building a catalog flow- where I need to update VMI records using Obj ID. This record will be created via vcenter discovery . Catalog flow should ...

Question

Field mapping in Transform map

Hi Team, How to map the fields for dot walking fields in Transform map. Please let me know. Thanks,Manju

Question

ATF Validation: File Attachment to a Specific Field

Hi everyone,I am currently working on an Automated Test Framework (ATF) scenario in the Xanadu (Next Experience) UI, where I need to validate the file‑attachment functionality for a specific field on a form. The requirement is to attach a file to a d...

Question

Testing of Sections part in atf

"I want to validate the sections in ATF. Specifically, within the sections, I need to open the Execution Tab, select a Task, and verify that the related dynamic tabs or fields generated from the task selection are displayed correctly. Can you provide...

Question

Resolved! When and How Do We Receive Our Community Badges?

Hi all,A quick question for the long-time community members, When do badges like Hacktoberfest, Community Week, BuildWith, etc. usually get awarded or issued? Is there any typical timeline you can share?Also, do we receive these badges via email noti...

Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

blog

Hacktoberfest 2025 Review: Purpose Scales

We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

blog

View option is not visible at RITM Form

Hi,I am currently working on a custom process where I need to create and use a specific view. However, I am unable to see the View option on the RITM form, as shown in the screenshot below. But, the view is visible in the RITM list view see the scree...

Question
Request Management

I need to add Button in the list column within a field

Hi All,I have a requirement to add Accept and Reject button within a column in a related list in workspace. Below is the screenshot attached as an example where Action field shows Accept and Reject button.

Question
Service Operations Workspace