ServiceNow Community

How to be Visible content of Virtual Agent flow in esc portal

I have created Virtual Agent flow called "New Access request" How it should be visible in esc portal. for More Clarification Please Refer Attachment.

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Have you checked out the Customer Success Management (Account Lifecycle Events) Zurich docs?

Hello, We’re excited to share what’s new and improved in Customer Success Management for the Zurich release! The Customer Success Management application enables technology providers to streamline, automate, and measure critical workflows across th...

Article

Report of count of emails sent from ServiceNow (number of users in "to")

We are experiencing issues with the mailbox we use as SMTP Server (hitting the maximum sent emails per day on Microsoft exchange) Currently I have a report created on the sys_email_log for and filtered by "type=sent"Is there a way to produce a report...

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How to auto populate variables by the use of system property?

I have a requirement where we need to dynamically show/hide and auto-populate fields in a Record Producer based on selected values.Scenario:We have the following variables in a Record Producer:Category(Select Box)Subcategory(Select Box)SubjectAttachm...

Question

Cloning a Self-Hosted ServiceNow Instance with MariaDB

Please note that the below is a high level plan on how to plan for the on-premise/self-hosted cloning of production to the lower environment. Please work with your ServiceNow support team for the detailed steps.I have been working with a customer and...

blog

Enabling other users to access the app's form in App Engine Studio

Hi guys! I'm looking into how to go about enabling other users to access my app's form in App Engine Studio. Here is my situation: I have a form in my app in App Engine Studio and I have also created a user in the sys_user.list. I'm currently looking...

Question

While clicking on pending button the state is not getting changed to pending in problem form

In the problem form when the state is in root cause analysis. If I click on the pending button and fill the mandatory details, it then click again on pending button the state is not getting saved. When I refresh the page it goes to root cause analysi...

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Not Receiving OTP mails while trying to login into my SNU account

Hello, @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical...

Question

SLAs

I’m building a custom app where a Record Producer creates a record in a custom table (not extending task). I’m configuring approvals via Flow Designer and showing progress with stages. Both a “record” on my custom table and a “task” record have a sta...

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Why I'm Done With ServiceNow Certification – And Why You Might Be Next

After everything I went through to earn my ServiceNow CSA certification the late nights, real-life challenges, financial investment, and a full commitment to learning the platform — I just lost it. Why? Because I missed a delta exam deadline during ...

Question

Looking for a slide deck/template to present a custom App Engine app

Hi all,Does anyone have an official or community slide deck, demo script, or best-practice guide for presenting a ServiceNow custom app built with App Engine (AES)? I’m preparing a short presentation and would appreciate examples on structure (e.g., ...

Question

Alternative wait to hide HR Profile fields rather than read ACLs on all the fields

Experts, Is there any alternative way to hide all HR profile fields except a few like x1, x2, x3 etc. in HR Agent workspace rather writing an individual read ACLs for each fields? There are some 125+ odd fields just want to avoid 125+ read ACLs. Than...

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Issue related to Cascading Filter Platform Analytics

Hi Everyone, I’d really appreciate your guidance on an issue I’m facing while setting up a cascading filter, where Filter B should follow Filter A. Here’s the context: My main table (Incident Reduction) has two fields: Application and Department.The ...

Question

Need an advice! CAD or Human Resources (CIS-HR)? Can HR Implementor certification land me on job?

Hello, I have been learning Servicenow for almost 2 years, got my CSA a year ago. I am working toward my CAD, pretty much learned everything. The thing is: I have Social Work background not Software development, which means I have little disadvantage...

Question

Hide Request Price in service workspace

Hi, Is it possible to hide price on service operations workspace without configure ui builder or changing requestInfo SNC script include? Thanks, Tomer

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