ServiceNow Community

Resolved! CIS - Data Foundations (CMDB and CSDM)

Hi,I hold a CSA and CIS-ITSM certification, and I received an email regarding the CIS Data Foundations (CMDB and CSDM). It appears this is a new certification that must be completed. Can someone confirm if this is true? Also, if I go to now learning,...

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UI Action is not working

I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...

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Report Not able to Export

Hi Team , What could be the reasons if I am not able to export the report ?Even I am having admin role What could be the Fixes ?

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mail script for cc not working

I have a mail script to add cc to a notification. The script is getting called as I can see it in the logs and right values. When emails are generated I cannot see that in CC column. How can I fix this? This is a scoped application and both notificat...

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ECB Exchange Rate Schedule Job

Hi All, There is one table fx_rate in service now which stores currency rates. As per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...

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Getting 'Read operation on table 'sn_hr_le_case' from scope 'Global' was denied

Getting 'Read operation on table 'sn_hr_le_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests'.error .How to fix this?

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First time taking the CSA exam

Any recommendations for that to focus on during the studying session?the training path is enough? or should I check another documentation?.

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Business Application Certification Quarterly getting assigned to Inactive Users.

CMDB tasks are being assigned to inactive users.I have reviewed the Reference qualifier for Assigned To , filter is there for active = true. Is there any other way to check in CMDB Task?

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Approver Groups in Service Catalog

Dear Experts,I wanted to find out in how many Service catalogs a specific approver group has been configured in the ServiceNow instance. For Ex: SS given below for reference: Let me know is there a quick way to find that out.

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CI is not binding to alert?

I have created an application service randomly and trying to use ci binding type i.e. CI field matching and given CI type as Application and you can see below the application I have created and images of event rule definition. When I created an event...

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Unlimited favorites on Employee Portal

Hello, employees have the possibility to mark their favorite on the Portal. However, it seems that there is a limit of 51 favorites. After that you can't mark any more favorites. How can I as an admin unlimit the favorite items in the backend configu...

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IDR (Instance Data Replication) Vs Service Bridge

If you have 2 service instances (one for the parent company & one for the child company), could you please suggest what is the right choice to be used (IDR Or Service Bridge or any other option) to achieve the following for the data synch/replication...

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Instance Data Replication (IDR)

Resolved! Rounding down of FTE from 0.5 to 0.49

We are using resource assignments in Project Management using FTE. When we create a resource assignment for 0.5 FTE it consistently updates to 0.49. The users schedule is for a 7 hour working day monday-friday and we have updated the "com.snc.resou...

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how to enable syntax highlighting and script formatting in servicenow

When I open any script-related page in ServiceNow—such as Script Includes, Client Scripts, or Business Rules—the code appears only in black and white, and the Format Code button does not work. The script fields display as all grey text, and toggling ...

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My PDI is not working, it say offline

My PDI is not working it says Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available. and Bad Request This combination of host and port requires TLS.

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