how to redirect from sc_cat_item to csm_ticket page

Hi,When the contact is creating a case using record producer he is starting from this page id:?id=sc_cat_item&sys_id=79362b5cfb03b61032b7f4865eefdcc4after clicking submit he is being redirected to:?id=ticket&is_new_order=true&table=sn_customerservice...

• Question

Non-HR Groups member shouldn't access ESC portal in servicenow

i want to put the restriction if the User belongs to any non-HR groups should not be able to access ESC portal in Servicenow. The user should be redirected to the servicenow homepage when he/she tries to access the ESC portal.

• Question

App Error During Exam Submission – Unable to Log In After Crash

Hello, I encountered an issue during my exam.I was checking in my submission when an error occurred.After I clicked OK, the app closed.When I tried to log in again, it was unsuccessful.Please help me.

• Question

Report Needed

I’m new to ServiceNow and I’m looking for help on generating a report to identifying which assignment groups existed and are enabled, and comparing that to the assignment groups that are actively being used. any help will be gladly appreciated. Antho...

• Question

Welcome to service now- List and Fiter

I have completed the List and filter activity still validation is shown as failed.  Can anyone help

• Question

Blog3_TM: SAM - Import M365 User Subscriptions is not pulling any data and getting a status "Failed"

Issue Statement : You have Software Asset Management - SaaS License Management with version 15.0.8Now if you correctly configure  Microsoft 365 integration profile  and post that when you run the Import M365 User Subscriptions job , you can see statu...

• Question

Unable to Use Analytics Q&A – Getting Error

I am new here and was trying my hand at Analytics Q&A in the Report Designer, but it has been showing an error since this morning. I’m not sure if something is wrong with the instance or if I am doing something incorrectly.Error - "Oops! Something we...

• Question

Unable to save records in custom table

Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...

• Question
• Change Management
• Incident Management
• Problem Management

How to create a report to show the ticket count on the daily basis using Created field in ServiceNow

I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...

• Question

Service Portal Configuration from ui builder

Hi All, while creating a Portal using UI Builder (Now Experience / Portal App Shell) and I’m stuck trying to update the top navigation items.In my portal header, I see three items: Menu 1, Menu 2, and Direct action. When I open the dropdowns, I only ...

• Question

Unable to find Help Text in dictionary override

• Question

Attachment Added Event Working in Backend but Not Triggering from Service Portal

Hi All,I created an Event + Business Rule on sys_attachment (After, Insert) to trigger an email notification when an attachment is added to sc_req_item (RITM).It works correctly when attachment is added from the backend form view.However, when attach...

• Question

How can you download ODBC drivers without a support contract or organizational access?

I’m currently unable to download the ODBC drivers because the portal requires a Now Support ID to proceed. At the moment, I am not associated with any organization and therefore do not have a Now Support ID.Could you please advise on how an individua...

• Question

Change state need to transition from Authorize to New if approval rejected

Hi I am working Change Models & using flow designer.  When approval is rejected, the state should automatically transition to New. I have tried creating a new Model State Transition with a transition condition that approval is rejected but this doesn...

• Question