SailPoint Service Desk error after Yokohama

[jeffreyluto]

When attempting to connect to ServiceNow

our sister application Sailpoint is getting the error.

testConnection not supported by class openconnector.servicedesk.ServiceDeskConnector

[jeffreyluto]

ok I saw this error soon after in my system logs "SailPoint Service Desk Util - linkToParent() missing relationship field"

[jeffreyluto]

I tried repair the Sailpoint ServiceDesk plugin; not sure that changed anything

[jeffreyluto]

I created a ticket for our DEV instance when this is happening;

And our QA does not even throw an error usually just sits there Loading ... Loading

[Vishal Jaswal]

Hello @jeffreyluto 

Login to your ServiceNow instance, Click All and type sys_properties.LIST and hit enter.

Search the system property Name: "x_sap_sdim.relationship_field_name" and see if exists.

If this system property doesn't exists, then create one by adhering to: https://documentation.sailpoint.com/connectors/servicenow/sdim/help/integrating_servicenow_sdim/link...