ServiceNow Community

Unable to get the new font in the generated document template

We have configured a custom font in a Document Template(sn_doc_template), we were able to view the custom font in the body and after clicking on previewHowever, the same font is not getting displayed in the generated document.we have configured the c...

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How to add instance specific Knowledge article URLs in Servicenow Widgets.

Hi , we have requiremnet ,in the widget we need to show knowledge article URL ,it shold open instance specific console view of the article. Please help how we can write this validation in the Widget code.

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Query on SNMP OIDs in Classification phase

When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs Does it indicate that ServiceNow has pulled those many number of OIDs? like 253 t...

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Predictive Intelligence Made Simple – A Use Case to Help You Get Started

Hello everyone, I recently had the opportunity to work on a Predictive Intelligence (PI) use case in ServiceNow. The use case itself was quite straightforward, but a great starting point to understand how PI works in real scenarios. Since I strug...

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Scoped App Development
Scripting and Coding
Team Development

What is the performance impact of activating platform analytics plugins on service now instance?

I was going through the documentation of platform analytics but couldn't find anything relevant performance impact of activating platform analytics on a service now instance on customer's end? Does the instance goes slow or any other impact?

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Catalog items are not visible on homepage search in CSM Portal and Custom Portal

I am not getting catalog items when searched in the homepage search. But when searched getting the knowledge articles. Even after configuring the search sources for the portal(custom and CSM) , still i cannot get the catalog item results in the homep...

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"Add" UI action

Hello all, I am trying to create an "add" ui action for a related list. When "add" is selected, it needs to open a list view of a custom table I created, in a separate tab. From there, the user needs to be able to select multiple records, select "add...

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Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

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Why is there no reference from App Product Model to Business App?

Hi,I started playing around wit the DPR product a bit. Currently I'm exploring the possibility to create approvals within Release Phases. The overall functionality looks really nice, but I'm wondering why I can only select Users or Groups from the A...

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Next Experience UI – How to change the ServiceNow logo link target?

Hello Community,In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.In the classic UI, we were able to change this behavior using the system property glide.banner.i...

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How to segregate VA chat history across multiple portals for a same user in a MSP instance ?

Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...

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Virtual Agent

Tacton CPQ Servicenow Integration

I have a requirement where I need to integrate servicenow with tacton CPQ. Has anyone ever done this before? Can you guide me up?

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Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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Need Info on API - api/sn_ind_tmt_orm/serviceorder

Hello Team, I am using above API to create orders. This API is present on preprod but not on Prod.We have already order management plugin installed.Preprod Plugin Order Management installed version 11.0.0 Prod Plugininstalled version is 6.0.3 Can an...

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Application Menu Module / Logo link cannot directly open Next Experience Dashboard

Hello Community, I am working with the Next Experience UI and dashboards.I noticed the following behavior: When I configure an Application Menu → Module with link type = URL, I tried using the traditional dashboard link like:$pa_dashboard.do?sysparm_...

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