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What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content is Open! The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Co... Read More Posted by Oluyinkaoginni Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops Ready to get started w... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Workflow Data Fabric Academy November Session Hosted by TriciaB 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Flow & Subflow

As a beginner, I understand what Flows and Subflows do individually, but how do I know when I should use a Subflow instead of keeping everything inside one Flow?

  • Question

Help with Approvals in service catalogs

Hi All,I have a requirement to create a variable that allows users to select multiple choices. Based on each selected choice, approval requests need to be sent to different groups. For example, if a user selects choices , approvals should be triggere...

  • Question

Project Playbook Checklist Task Activity Buttons

I am making a custom project playbook and have noticed that the "Checklist Task" activity does not display the "Mark as Complete" or "Skip" buttons. As a result, when the user clicks on a checkbox the stage does not close and there is no way for the ...

  • Question
  • Service Portfolio Management

Resolved! CMDB Network Adapters: Why is a network adapter's name needed?

I am considering modifying the IRE identification rule for Network Adapters (cmdb_ci_network_adapter) to use only the mac address instead of the default mac address and name.  Has anyone done this before, or can think of any unintended consequences f...

  • Question

SOW Change Form More Actions

I have added the Risk Assessment for Change Requests in ServiceNow.  Risk Assessment showing in More Actions, but when I click on it, nothing happens.  How do I "make" the risk assessment display when I click it?

  • Question

Asset Actions and Service Operations Workspace?

Hi all, Am I missing something here? Is there a best-practice approach to integrate Service Operations Workspace (SOW) with HAM Asset Actions (like Update/Repair, Swap, Retire)? I know you can add the columns Asset Action and Swapped CI to the SOW In...

  • Question

Cisco Models - OID vs. MIB

 We have a challenge with Cisco network devices, and deciding on a path to take.What happens today:The pattern creates models based on what it finds in the MIB causing blank model records. The OID's cover multiple models, so if I use an OID, it gener...

  • Question

CSA合格のコツ：試験仕様書を読み解いて効率よく学ぶ

SERVICENOW UNIVERSITY CSA合格のコツ みなさんこんにちはServiceNow Universityチームです。今日はこれからServiceNowを学ぶ方にも有効な、ServiceNow Certified System Administrator(CSA)資格合格に向けた学習のコツを紹介します。 CONTENTS まず念頭におくべきことCSA試験の基本情報試験仕様書を読み解く（＜試験の目的＞〜＜設問の例＞）合格に向けたアドバイス 1. まず念頭におくべきこと...

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Reporting-out from the CIM Task table

I'm reporting-out from the CIM task table [sn_cim_task] and I'd like to only pull metrics for Tasks OR only pull metrics for Phases. The CIM task table doesn't appear to make any distinction between these record-types (both prefaced CIMT). Does anyon...

  • Question
  • Reporting

Show Teams status on incident/Ritm caller field

Based on user's status on Microsoft teams, We need to show a flag on incident caller field if user status is available/in a call/out of office etc.is this possible ? if so, how ? and is it a recommended practise ?

  • Question
  • Incident Management

Post Incident Report in SOW workspace.

I have requirement of adding custom fields on the service operation workspace view. I have created custom field on PIR form(default view) and its visible on backend means native view. But when I am trying to open on service operation workspace view i...

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