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Change the header's background color in the Next Experience UI

How to change the Header background color in Zurich version Servicenow I have followed this artice but it is not working in zurich Header background color

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Dynamic SLA Condition using "hasRole"

Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...

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Dynamically Hide Sub Category field if there are no options to select

Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...

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how to disable rename link of attachment file on form header

Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!

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How to create system notification where notification should go to specific users?

Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...

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World Forum Tokyo 2025で体験するServiceNow Universityの世界

こんにちは、ServiceNowトレーニングチームの片山です。 10月22日・23日に開催される「World Forum Tokyo 2025」にて、ServiceNow Universityは過去最大規模のブースを展開します。Knowledge25で好評だったアクティビティをベースに、「学びのための遊び場」をご用意しました。 ===== 最大面積のブースで、最大の学びを Expoブースの中で最大面積を誇るServiceNow Universityブースでは、来場者の皆様が楽しみながら...

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Normalization Conundrum in Large SN environment. 10K+ tables.

Hi everyone, I’m working through some challenges around **normalization and mapping** in a large ServiceNow environment, and I’d really appreciate some guidance on where to begin. Here’s the scenario: Multiple CIs are linked to multiple contract...

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Automation
Catalog creation
Catalog items
HAM
normalization
SAM

SOW - help tool tip hint label is coming paragraph instead of formatted text

Hi Team,In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.I wo...

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Remove 'Assigned to' sync between CI record and Asset record

Is there anyway to remove the sync 'Assigned to' field between CMDB CI record and Asset record.

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How to map certificate state field to lifecycle stages and lifecycle stage status fields

Is a suggestion to use lifecycle stages and lifecycle stage status field instead use the field certificate state field (state is a regular field of cmdb_ci_certificate table).

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Keeping Track of Subject Matter Experts and other contributors.

We have some articles we create with information that Subject Matter Experts and others contribute through email, etc. I'm wondering how Knowledge Managers out there keep track of SMEs who contributed the information but are not the actual author of...

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How to transfer variables from RITM to Provider Task in ServiceBridge?

Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...

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Macro visibility in service Operation Workspace

I have created a macro:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <j2:set var="jvar_n" value="getUserAssets_${ref}" /> <a id="${jvar_n}" onClick="g...

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Why show 0% for utliization on capacity tab?

On Capacity tab, why does Total Capacity show 0% when Unit=Utilization

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