ServiceNow Community

Modified Copy of "Software End of Life Request Flow" Not Triggering — Original Flow Still Runs

I copied the out-of-the-box flow "Software End of Life Request Flow," (available in SAM PRO) made a few modifications to tasks, and then published and activated it. However, when I create a record, the original flow still triggers instead of my modif...

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Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

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Agent App - Configuration of cmdb

Hi,The incident form in the agent mobile app has the Configuration item field. Below attached image is the configuration of the Configuration item field, source table is incident, source field is cmdb_ci and the target table is cmdb_ci. The standard ...

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Multi selection for variable in catalog item

I have a requirement where I need to create a field on catalog item which should reference to sys_user table and should allow multi-selection. Along with this the dropdown should show combination of name and email of the user. I can use reference var...

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Chats waiting on the Agent Workspace

Hello Everyone, I have an issue with Agent Workspace. Scenario: Chats are hanging on the Agent Workspace but Service Desk agents are available. Kindly assist on how to resolve the issue. Regards,

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Resolved! GenAi - performance testing

I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...

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Advise for new person on service now admin

Hello, I am new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

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How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

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SOW Workspace

Hello @Ankur Bawiskar,In SOW workspace I have added ITIL Dashbord where if i open any record from that dashboard it should open in same SOW page tab. But instead of opening it in same SOW tab it is redirecting to New window. Requirement should work l...

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Customer Visible Notes - Not feeding into SCTASKs

With regards to RITMs and SCTASKS and the Additional Comments End users have the ability to update RITM from the User Portal to add any comments, but as far as I am aware these Additional Comments do not feed into the SCTASK, which I find a bit odd ...

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Resolved! Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

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2 Days of ServiceNow at Thessaloniki

Get ready for 2 full days of ServiceNow innovation in Thessaloniki! From real-world customer cases to hands-on developer sessions, the SNUG community is coming together to share knowledge, best practices, and practical insights. Whether you’re part o...

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Access denied to university course section

I am trying to review the materials for the "Flow Designer Micro-Certification Assessment" course before retaking the assessment exam, but the system says I don't have access and immediately sends me back to the university landing page. Is it not po...

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RITM not closed despite cancelled SCTASK

Hello,There is a incident raised stating that the RITM was raised for a hardware category . That catalog item had a workflow of creating two SCTASKS. Here the issue one SCTASK got closed complete and later which created another sctask which was also ...

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Resolved! How i can show the interaction module on service operation workspace only to particular group users

Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?

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