ServiceNow Community

Copy attachment from "sys_attachment" to scoped app table.

Hi all,I am stuck with a problem from past few days that, my all the attachments are stored in "sys_attachment" table and i want to add the same attachment to the record of "x_dmcso_oneview_question_answer" table. As, i have to integrate the feature ...

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O2C configurations

Is there any out-of-the-box (OOTB) feature available for inventory management in the Order-to-Cash(O2C) process?

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Sent/Recieved Emails in Ticket Conversations widget

Hi CommunityIs there anyone in here who have tried to incorporate the "Sent/Recieved Emails" functionality into the Ticket Conversations widget?The obvious upside for this is that if you do not copy email content into comments its still possible for ...

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Scripting and Coding
Service Portal Development
Team Development

Field Service Management

How do I get started with Field Service Management

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Limit users to update incidents based on assignment group

I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...

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Stale CIs are being updated but still show under Staleness metric

Hi all, I've been doing some research into Stale CIs in my platform.I've checked both the CMDB Health Dashboard and the CMDB Health Results table, and on both, it shows that the CIs are being updated by "system" almost daily. Recently, I've also ex...

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When is NOW Assist expected to be available for use with summarizing ITSM Problems?

Help: When is NOW Assist expected to be available for use with summarizing ITSM Problems?Only INC in Washington DC today.What's the Roadmap show.When can we expect?Fame and fortune to credible responses.THX-JJ

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Customize Docs in SPM

Hello. In the Project Workspace (SPM) there is the Doc Templates. Does anyone know if widgets, graphs can be added? Wondering if there is a way to create a document with dynamic data to use as a customized status report.

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Resolved! CIS - Data Foundations (CMDB and CSDM)

Hi,I hold a CSA and CIS-ITSM certification, and I received an email regarding the CIS Data Foundations (CMDB and CSDM). It appears this is a new certification that must be completed. Can someone confirm if this is true? Also, if I go to now learning,...

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Changing Title in RITM Search Results in Service Operation Workspace

Hi all,In Service Operation Workspace, when I search and get RITM results, the table shows the Name / Catalog Item as the title. I want it to show the Short Description instead.Is there a way to configure this or override the title field in the searc...

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How can I add an advanced reference qualifier in a UI Page Jelly script?

Hi,I tried adding an advanced reference qualifier on a UI Page, but it’s not working as expected. I want to display the values dynamically based on the current record. Could someone help me resolve this issue?Thanks in advanceScript:<?xml version="1....

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Can I still use jslog in service portal or client script from catalog, widget?

Hello I notice that when I use jslog in catalog client script it throws an error"Error while running Client Script Reference error: jslog is not defined"

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Importing of MS Project file into an existing ServiceNow project with tasks is not supported

Hello.Is there any workaround to import a MS Project file into an existing SPM project with tasks? I get below error but wanted to know if there is anything we can do. Error MessageImport Failed. Importing of MS Project file into an existing ServiceN...

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Getting Started with ITSM Success Dashboard (Tokyo Release)

Gain quick insight into the performance of IT Service Management, discover improvement opportunities, and take advantage of ServiceNow's prescriptive framework. This article will help you get started with ‘Success Dashboard indicator’ application....

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Virtual Agent

How many days will data in table Transaction Log (syslog_transaction) be cleaned up ?

I have created reports inside this table syslog_transaction and last month I can get data from range 16-09-2025 to 29-10-2025 which means 44 days and I expect it would be the same for this month which means my data range for this month will be 15-10-...

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