ServiceNow Community

Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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Federal Tech Talk: AI Control Tower: Governing AI at Scale in the Public Sector

Most federal AI pilots don’t fail because of bad technology. They fail because agencies lack an integrated way to govern what’s deployed, measure what’s working or scale what succeeds. Shadow AI proliferates, risk accumulates and value is often lost ...

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Virtual
Webinar

Virtual Agent - How to add VA topics in the Now Assist Panel

I have topics which are currently published to our Virtual Agent in Employee Center.We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.For some reason the topics are simply not triggering at all i...

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Enhancing Field Response and Resilience with ServiceNow

Federal science, research, and mission-driven agencies face unique emergency management challenges that require rapid field response, specialized expertise, reliable data capture, and strict regulatory compliance—often in unpredictable and hazardous ...

Event
Virtual
Webinar

Custom action to load import set records and complete the transform

Hi, We have created a custom action to load the data and complete the transform map. We would like to return number of rows processed, inserted and updated but the script is not working as expected. Can someone point me where iam going wrong? I even...

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Resolved! Import PDF or HTML files into knowledge articles

We have a requirement to migrate knowledge articles from a third-party tool to ServiceNow.The third-party tool can export articles only in PDF or HTML format.

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Document Management versus Managed Documents (legacy solution) comparison

Hello, I wanted to create this article for others like myself who may have stumbled across the Document Management documentation and been confused regarding conflicting features/functionality included in the Managed Documents documentation. Both of...

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How to create knowledge articles from PDF content? (PDF not as attachment)

Hi all, How to parse the contents from a PDF and create articles from it? Is it possible? NOTE - The requirement is not to attach the PDF into the article. Regards, Anish

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Knowledge Management

Filtering Assignment Group based on Task Type using Reference Qualifier (No Scripting)

Hi Team,I have created a custom table called On_Boarding_Task.In this table:I have a Task Type field (Choice type)I have an Assignment Group field (Reference to sys_user_group)Requirement:When I select a specific Task Type (for example: Email account...

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Resolved! In-line .PDF display in Knowledge

Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base ...

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Knowledge Management

Microsoft Entra ID SSO Authenticated Inbound REST API Calls

Hello friends, I am developing one .NET/Python utility which is configured with SSO using Microsoft Entra ID. That utility is used to interact with ServiceNow. With ServiceNow, we don't want to have additional service account or Basic auth mechanism ...

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Resolved! Issues After Upgrading to Zurich

After upgrading our instance from Yokohama to Zurich, we noticed the following issues: 1. Magnifying glass(lookup) on the list view are not working2. When I enter view/run under reports - nothing comes up3. Some users were added - nextwave-service-u...

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Resolved! How to import pdf documents to knowledge base

I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below pictureIs there any advance knowledge management plugin to make pdfs to accept ?

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Show specific data when editing related list

Hi! My goal is that when editing a related list, specific data based on condition will be listed in the Collection column. Something like a filter but it must not be changedIs it possible to configure it in the List Control?

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Limit / Restrict the option ( requester change )In Close Complete and Close Incomplete state

Hi all,I have a requirement in Service Portal related to a custom application (Cloud Intake Request).On the record page of the table u_cloud_intake_request, there is an “I want to…” side panel that displays several action links. One of these options...

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