An upgrade to my earlier Virtual Agent + Microsoft Teams build guide My earlier community article, Integrating ServiceNow Virtual Agent with Microsoft Teams, walked the configuration using the pre-published "Now Virtual Agent" bot. This article d...

Builds on Vyoma Gajjar's earlier CEG AI CoE article "MCP: The Protocol Powering Agentic AI" — extends to the cross-instance scenario with a complete reproducible build. The integration problem nobody wants to keep solving Cross-instance ServiceNow ...

  The other half of the story Last week I shared how to expose ServiceNow AI Agents via Google A2A — ServiceNow as an A2A server, responding to external systems. That's one direction. This article proves the opposite direction: ServiceNow as an A2A...

Note: This article covers ServiceNow as an A2A server. For the opposite direction — ServiceNow as an A2A client invoking external agents — see ServiceNow as a Primary A2A Agent.   You Built an AI Agent. Now Make It Reachable. You've built an AI Age...

Introduction: Caching for Now Assist Q&A Genius Results is essential for performance and cost optimization in ServiceNow. However, stale cache entries can lead to incorrect answers and bloated tables. This article provides a technical guide covering ...