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Community activity

email template in Service Operation Workspace

I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?

  • Question

Zoom navigation employee center

Hello community, Can you help me? When I apply zoom 100% in the browser, the menus hide and if I apply zoom 80%, the menus show perfect, where I apply this configuration? Zoom 80% Zoom 100% Thanks for help.

  • Question

g_form.submit() is not working with spModal PoupUp Window

Hello Community,I have a Catalog Client Script (onSubmit) running in Service Portal.When a user selects Yes on a variable and no attachment is present, I display an spModal with two buttons:Okay → stay on the form (do not submit)Cancel → submit the r...

  • Question

Yokohama Upgrade - ATF steps now giving java.lang.NullPointerException

Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...

  • Question

Now Assist for Knowledge Management

Hi all.Our org is looking to bring in Now Assist, they're wanting to use this GenAI agent for Incident, problem and MI.For Knowledge management, has anyone had any exposure to Now Assist, and if so how did you find it? Was it plain sailing or where t...

  • Question
  • Now Assist

Resolved! The scripted rest api will be run under which credential?

Will it be run under the system credential or caller credential? Or both are possible depends on the settings? what to indicate the settings?  What's the difference when I check the "requires authentication" "requires ACL authorization" in the script...

  • Question

How to avoide the Restricted Caller Access privilege error on HR workspace

Hi, "Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests."When i sav...

  • Question

Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Resolved! knowledgebase and article subscription

For the subscription feature, is there a way to limit subscription feature to specific knowledgebases or articles.Where would we configure this.   

  • Question

Images are copied from Servicenow articles

Hi All,Previously when I copy an article from SNow and paste it ms word it gets pasted along with images/screenshotsBut now it doesn't paste the images, could you please suggest.FYI, we have implemented Advanced Knowledge Management also.

  • Question

Up/Down Arrow Reversed in Dropdown Menu

Hi Team,In the Collapse menu of the Learning Course page, the up and down arrow icons are reversed, causing confusion while navigating the options. I have attached the Screenshot for your reference.Below is the path for this page:https://learning.ser...

  • Question

CMDB Staleness rule

Is the CMDB staleness rule is configured OOB for all classes?Where can I modify the staleness duration because in ci class manager its non-editable.Can we set the staleness rule for principal classes only and how?We want to apply condition for stalen...

  • Question

Converting Reports to Platform Analytics

I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...

  • Question

Resolved! Resource Assignment or Resource Plan

Which is better to use as a first time user of Resource Management application, Resource Assignment or Resource Plan? 

  • Question
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