playbook for a catalog item process

I'm really struggling to find a nice and easy tutorial / instructions / how to  on how to build a playbook for a catalog item.I understand the concept of a playbook I think - ultimately assists with going through a process end to end with instruction...

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Platform analytics

Hi,I need to create a Performance Analytics widget that shows:Total Incident CountClosed Incident CountPercentage of Closed IncidentsI believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:How to create th...

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How to solve : "Bad control character in string literal in JSON" ?

Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body:  How can I solve this issue?Thanks in advance!

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Service Graph Connector for Infoblox

Service Graph Connector for Infoblox   Overview   Service Graph Connector for Infoblox will import Subnet and IP Address from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. It is built Infoblox IPAM module. This integration is par...

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group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

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How stages and states fields are getting changed in request and requested items

Hello everyone,I just wanted to know how stage and state fields are getting changed from Open -> Waiting for approval -> Request Approved -> Closed complete in out of box for request and requested items. I have not added any  flow or scripts to chang...

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Flow not triggering anymore, action's definition is missing

I have a flow which seems to have stopped triggering at a specific day. I used to trigger on a case update and worked perfectly, until it didn't.When I test the flow an manually enter a case ID which should have triggered the flow it works fine, but ...

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CIS-ITSM EXAM

#01. What are key relationships between Changes and Incidents?(Choose 2 answers)A. Incident owners are part of the change approval workflowB. Incidents can be caused by a ChangeC. A Change can resolve IncidentsD. Incidents autoclose upon closure of a...

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Community Week Capsules: Hit record, earn a badge, win a prize!

  Community Week Capsules: Record a video, earn a badge, and win a gift card!   Hey there, ServiceNow Community! Community Week is here,  and we couldn’t be more excited to celebrate with you! One of the highlights of the week is our Community Week ...

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Decision Table

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I Want to show the list of principal class CI's in the configuration item field in incident, change

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

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survey

i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...

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Rejected reason in a email

Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...

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How to Set the “System Events and Jobs Dashboard” as the Home Page

Hello,The System Events and Jobs Dashboard displays counts such as scheduled job errors.Here’s what I would like to achieve:Display for individual usersDisplay for all usersI want to show the number of errors for a specific scheduled job on the home ...

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