ServiceNow Community

Populate Service Contract and Entitlements on a Case form depending upon the Product

Populate Service Contract and Entitlements on a Case form if we have an entitlement with a product matching what was enter in the "Product" field.

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Customer Service Management

FSM - Signature Pad plugin

Hi all, When activating the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) for Field Service Management, extra costs / licenses are requested or having standard FSM module is enough? It's just about installing the aforementioned plug...

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OnChange client script not working

I'm trying to get an onChange client script to examine a group of fields and if ANY of them is blank (have them setup to auto-fill from a table), then I want a checkbox to evaluate to true. Here's what I have but it is not working. Any help/pointer...

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Sys_id not showing for list view of Sys_report

I need to create a list view of all our reports. Since Report Name is not unique, I need the Sys_IDI've tried every which way but loose to locate and expose sys_id in the list view of sys_report or in report_stats.I am admin, but cannot see the fiel...

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Brazil release

When will the Brazil version be released? We are planning to skip the Australia version and move on to the upgrade.

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How the Recent incidents filter works in SOW

Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this? Thanks,Nagesh

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403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

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Does Now assist could help to identified unqualified issue data

Dear all,I am actually study all serviceNow AI modules and reach nearly the end after going through most all labs.So far , all customers are most of the time thinking that AI will do all the magic at their own place. But if for instance issues like i...

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How to remove partcular content from the greetings

Hello Community, Can someone help us step to remove the below highlighted content from the chat bot greetings? Thanks,Nagesh

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Is it possible to control AI search Search Sources/Search profiles using roles

HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...

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Do we need to migrate dashboards before upgrading the ServiceNow version?

Do we need to migrate dashboards before upgrading the ServiceNow version?Also, when upgrading from Zurich to Australia, are the dashboards automatically updated?

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Are you working with data and application integrations in your current role?

Whether you configure integrations, connections to systems, manage APIs and credentials, build workflows or oversee data security and transformation, your experience is invaluable. The ServiceNow Product Lab team is running a short screener to ident...

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Now Assist in Virtual Agent can still integrate with external bots?

I wanted to double check that using the "Virtual Agent Bot Integration API " to still route live agent chats to the appropriate channels still work for bots that are set up using the Now Assist in Virtual Agent?Any experiences that others can share a...

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we are receving the error you are not authorized to take this survey

Hi all, We are receiving an email in Outlook, and when we click the survey link in the email, it shows the error message: “You are not authorized to take this survey.”Could anyone please help us understand how to resolve this issue? Thanks and Regard...

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