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Documenting one-click away - Embedded Help

Embedded Help - An underutilized hero ServiceNow is a platform with vast capabilities, where every opportunity of feature rich expansion is only a mouse-click away. The most common issue: How do companies keep up with documentation? This blog artic...

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Not able to get precise search results on employee center pro portal

I have tried to search townhall in the searchbar but it is displaying as thornhill

Question

how to make the CMDB table field read only for all view in sow but ui 16 editable.

how to make the CMDB table field read only for all different view view in sow but ui 16 editable. we have toaltal 305+class , which will not be recommended to write the client script for each class.could you please help on this.

Question

Playbook is keep on loading

Hello, I have custom table (X) and custom playbook created for table X. It is working fine in Yokohama release. We have upgraded recently to Zurich patch 4. We are actually creating a record using playbook record generator only. After upgrade, ...

Question

OLA BREACH issue

I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...

Question

All fields on incident should be readonly once the state is changed to reolved

When state is Resolved, it should make all the fields read only on Incident form.I tried UI Policy - but it is making only few fields read-only. function onCondition() {var fields = g_form.getEditableFields(); for (var x = 0; x < fields.length; ...

Question

Discovery Classification Error

Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...

Question
Discovery

How to hide "Asset Workspace" and "CMDB Workspace" under Workspaces at the top of the screen.

HiI would like to hide "Asset Workspace" and "CMDB Workspace" under Workspaces at the top of the screen. Where can I set this?

Question

スクリプト内でNow Assistを呼び出したい

Case[sn_customersevice_case]テーブルのレコード画面にUI Actionで、押すとレコードの内容に適したナレッジを検索して、Knowledge Articleテーブルを参照しているList形式のフィールドに検索してきたナレッジを追加するボタンを作成したいです。スクリプト内でNow Assistを呼び出してナレッジを検索させることはできますか？もしできるなら前提となる製品も合わせて教えてください。

Question

Resolved! How to check email address from a string field and fetch from sys_user table and populate name

Hi Experts,I want to populate the user's name in a field named 'Responsible Person' which we have to check from the 'Email Address' field on a record producer's multi row variable set.In above image, Email Id is a string field. We have to check that ...

Question

How to populate values in reference variable based on one choice variable

Hi Experts, I have a requirement. I have two variables.One is a choice type having two choices, A and B. I have another variable of type Reference, which is getting values from a custom table. I want to populate values in the second variable based on...

Question

How to fetch the value of field in a flow via system property instead of hardcoding?

Hi Experts, I want to check the value of field in my flow using a system property instead of hardcoding. I can do that in a Create a Record Action, using toggle script, but I'm unable to see that script toggle in If flow logic condition.Please refer ...

Question

ATF Click Modal Button in configurable workspace - FAILURE: Did not find GlideModal

In my test for configurable workspace I have 'Click a UI Action' step which open the modal: Then, the next step is Click Modal Button but it returns with error FAILURE: Did not find GlideModalMy test step configuration is like this: Do I tested it th...

Question

attachment size on workspace

Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?

Question

Resolved! Sidebar discussions menu not updating with scripted discussions

Hi, after finding the following post: Sidebar Chat Generator - Share | ServiceNow Developers I have implemented this into a PDI to investigate, however I am coming across a few issues:The discussion is created and gets posted to the activity section ...

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