On Hold duration calculation

I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this? 

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Migration compatibility mode logs

Hi Team , we are in between PA migration .in compatibility mode i am getting below logs How do i fix it ?The dashboard has a missing layout configuration record. Please guide 

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CSA Exam

How can you find out which version of the CSA exam you'll be taking during the October/November session?

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Want to add on hold state on project form or what is best practice to do this.

I have requirement where i want to configure on hold state on project form I want to know what is best practice to do this.

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Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

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What is the purpose of the field "Justification" on the MS SQL Server class?

Hello, simple question.  When I go to All -> Ci Class Manager -> Open Hierarchy -> Search for MS SQL Server -> Open its attributes there is a String field called "Justification".  I was wondering if anyone knows what the purpopse of this field is.  T...

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• Data Acquisition

Some IP Ranges stuck in ECC Queue with ready state

Hi Experts, We ran the discovery schedule and some of the ip addresses are stuck in ECC Queue with ready state and it is not moving. When we run those ip addresses individually we are getting success. Not sure why it is getting stuck. RegardsJag

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• Discovery

Set Impact based on service

I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if ...

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CMDB CI for item that is a consumable

I have a requirement to track some consumable items in ServiceNow INC and REQ. The requirement asks that we be able to select them on the 'Configuration Item' field on each of the INC and REQ forms.  Problem is, they're consumables. Leadership howeve...

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Email configuration

We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...

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Is it possible to schedule the catalog tasks under the request item for execution?

Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.

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Need assistant with report on Incident reassignment counts

Hello Community,I want to create a report on the Incident table that shows how many times each individual incident was reassigned between certain types of assignment groups. My requirement:1. We have multiple assignment groups that start with XYZ (ou...

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Text Truncation In Configurable workspace in Zurich upgrade

Hi everyone,I’m running into an issue with text truncation in list views in Configurable Workspace after upgrading to Zurich, and would appreciate some guidance.The issue only happens when the field value is free text and not a reference link to a re...

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How can we add the interactive filters on portal

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