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ITSM question help

HelloI have these questions that i need help to clarify if it is correct or not. Thanks for your helpWhen creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?A. Manager B. ContributorsC. ...

  • Question

Migration to CSDM 5

Hello everyone, While planning a migration to CSDM5 for one of my client, I noticed that below points and need your help : 1. Their  instance under navigation pane , still reflects the old domains ( Design, Manage Technical Service, Sell & Consume) u...

  • Question

List of CI.s  Upstream and downstream

Hi Mates, one of my clients needs for reporting purpose List of CI.s  Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks 

  • Question

create email notification for a inactive user of the group

Hi All, It is first time to work on the wmail notification. I need to create an email notification the following conditions where the target groups are those that start with API..1. When a ServiceNow Group member's account becomes inactive: Emails wi...

  • Question

How to export reports in Software Asset Workspace

Hello Experts (@Daniel Slocum) Kindly let me how to export the data in Software Asset workspace? In classic version, we used to right-click and it showed the option for export and we could export almost all reports this way. In workspace, I can see e...

  • Question

Resolved! How to add multiple RITMs of same Item

Hello All, I am looking for a solution, where the requirement is to add multiple RITM's under same REQ for the same Catalog Item. For example, User want to request for various Softwares (like Adobe, iTunes) in a single Request. Like, the user wants t...

  • Question

On-Call Rotation Schedule Report Automation

I am trying to find a way to run the built in schedule report programmatically so I can use what it returns when I use my API call on the v_rotation table. This is the last piece to the puzzle, but I am unsure where/how to find the information needed...

  • Question

Flow Designer: Script step not returning outputs

 What I tried:- Used a Script step inside a Flow Designer flow- Defined outputs using outputs.name= value`What happened:- Flow runs, but outputs are not visible in the next step- No error in logs, but data doesn’t pass through  

  • Question

"Stories" related list not showing on Project Workpsace

Hi everyone, I’ve created an Agile Phase, and for some reason a specific user cannot see the “Stories” related list on that Agile Phase record. The user can access the Agile Phase itself, but the related list is not visible at all. Other users (with ...

  • Question

Resolved! How to handle temporary / ephemeral builds with Vulnerability Response

We have an issue with temporary or ephemeral builds that are built on a network, scanned by our VR scanner (CrowdStrike) and then patched. After the patching process, the builder then captures the snapshot of the build and then destroys it.  However,...

  • Question

Variable type 'label' should not be mandatory

Hi everyone!I have a problem with a variable label type that is mandatory and should not be. This behaviour affects only catalog service item on platform and not in service catalog portal (here is right). This variable belongs to a variable set and t...

  • Question

Condition for 60 day date validation

Hi,I have to create a condition to meet the below requirement:Date of today is greater than Date of field 'Sent for Approval' + 60 days. The Date of field 'Sent for Approval' is a variable and I was able to add its value in the Dashboard using databa...

  • Question
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