ServiceNow Community

Resolved! Were can I find the "PI 2.0 plugin" + Consequence of not converting to "Life Cycle Stage/status"

Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...

Question

Scripts possibility in Smart Assessment Engine

Hi Community, We are having a requirement that, need to create an assessments on controls table(sn_compliance_control) using smart assessment engine. I have created the templates and questions in the assessment workspace.My query was: How we can add ...

Question

Employee Center - Taxonomy Design - Find Nested Category Levels for your Content

Introduction Employee Center product OOB provides curated experience for users as part of unified taxonomy As part of EC, EC pro unified taxonomy implementation design phase, it's required to find out all your content ( Knowledge Article Categorie...

Article

Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit.

Question

Migration Tool Platform Analytics Issue

Zurich Patch 0updated Platform Analytics and related plugins to the current versions I opened the Migration Center and clicked on the Start moving button then clicked the Migrate button on the popup. I was taken to the screen that shows the status of...

Question

Conversational Variable

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

Question

Create Catalog Task on Selecting Variable

Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...

Question

Agent App - Category field configuration in Incident Form

Hi,In the agent mobile app incident form, I want the Category field also to be displayed. So I created a new filed called Category and made it as a choice variable using the choice values of the field Category from the Incident table. I'm attaching t...

Question

How can we restrict agents to workspace UI only

Hi All,We have created custom app and workspace. We want to route agent to the custom workspace after they login and even if they try to change the URL path, it should again redirect to same workspace. is this possible ??

Question

Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

Question

Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

Question

How the "Impacted Services/CIs" populating automatically

Hi All, I just want to know how the "Impacted Services/CIs" populating automatically .? from where the records are populating.?

Question

Adding work notes to Post Incident report

Hello!Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible. I don't need a feature to add new work notes in PIR part, just that...

Question

Notification 1 month Prior to due date.

Hi Everyone,I have one requirement, we do have Services table and in that we do have Audit due, the user has to receive a notification one month before the due date, how can i do this, tried notification and gave the when to run condition as due date...

Question

Change response of Virtual agent

Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...

Question
now assist
Virtual Agent