ServiceNow Community

Users need to be able to edit INC or CHG templates created by others

A user has requested their team be able to edit/update any INC or CHG template created by someone on their team. They have template_editor as part of the itil group, but that's only working on their own templates. I also tried tempate_editor_global, ...

Question

New versus deprecated hardware audit functionaltiy?

Does anyone know of good documentation or a good webinar covering the differences in functionality before and after setting the sn_hamp.migrate_hamaudit system property to true? I understand that it audits to different tables, but I want to understan...

Question

Service Now Public Status Page

Public Status Page Link

blog

Resolved! How can we search with email id of the user using microsoft AD Spoke V2 activities

Hi All,We are trying to create a Flow using Microsoft AD Spoke V2 activities. In which we have a requirement to query AD using the Microsoft AD Spoke V2 activities but didn't find anything. Please let me know if anyone implemented it before.Thanks in...

Question

Register today for Knowledge 2026 to access Agenda Builder April 7th!

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the commun...

Event

Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

Article

User can still see Total Rewards Case

Hi all, I’m facing an issue with HR Case visibility in ServiceNow. Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the us...

Question

Flow breaks when the state of catalog tasks are manually changed

I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...

Question

Health Remediation Tasks SLA

Hello, I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field? Than you, Adam

Question

CREATE DB VIEW FILTERED FOR SYS_USER_GRMEMBER AND CMDB_REL_CI TABLENAME

Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...

Question
Architect

CREATING A DATABASE VIEW FROM SYS_AUDIT_DELETE TABLE FILTERED FOR SYS_USER_GRMEMBER AND CMDB_REL_CI

Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...

Question
compliance

Establishing the Knowledge Base

Howdy Fellow SNUG members, I am wondering if anyone knows someone or has set up the knowledgebase for their company that I could connect with to discuss the ins and outs. We are undertaking this and want to reach out to network to see how others have...

Question
governance
knowledge base

Batch committing multiple update sets under a parent — does sequential order matter?

Hi Community, We are in the process of cloning our instance and as part of that exercise, we need to back up and commit multiple update sets in batch. We have several update sets — each corresponding to different catalog items — and we'd like to grou...

Question

ACC on RHEL 10

Has anyone tried to run the Agent Client Collector on RHEL 10?RHEL 10 has been out for about a year now. My company's Linux support team likes to stay relatively current on OS versions. They have been asking about ACC's support for it since the beg...

Question

No Aisle and Space tab to create locations

I have HAM Admin access. However, I do not have an Aisle and Space tab to create for our central warehouse Running Zurich

Question