Regulatory compliance made easy with CSDM maturity in ServiceNow

Regulatory compliance requires organizations to meet certain standards and practices, often imposed by industry, government, or both (think SOX, GDPR, HIPAA, etc.). Achieving and demonstrating compliance can be complex, especially when IT environment...

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Brownfield implementation Approach

Brownfield implementation refers to modernizing an existing ServiceNow (or legacy ITSM) environment already in use—often heavily customized—rather than starting fresh (“greenfield”). Brownfield projects typically deal with reversing customizations, s...

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Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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ServiceNow 2026 - Where should I focus my learning?

With 2026 around the corner, and AI being a big part of our future (as of now, the robot uprising could take place sooner than anticipate), where should I focus my training.I am currently an Admin, but would like to go into the Development area, and ...

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Am I going crazy?! Is there no way to do this in just 1 variable set?

 Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four ...

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System administration journey

Hi SystemAdmin Forum folks, What are the major skills to focus on for getting an intermediate system admin role?

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ServiceNow Instance and Performance script

Any recommended reading for understanding diagnostics of the health, memory usage, java uptime of nodes that make up the ServiceNow instance. I am trying to find uptimes of the nodes to try and troubleshoot what may be recycling nodes.  Is it a memor...

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About ServiceNow License

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?Thanks i...

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Posts/comments going into moderation

I'm fairly new poster, I suppose, but it seems all my questions are getting moderated. Is this because I'm new, or someone reported me, etc? I ask because it just slows the whole process down. 

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Why Fail ?

Hi, I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria. Topic Level Scoring:1 - Platform Overview and Navigation: 100%2 - Instance C...

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How does the identification and the reconciliation work when carrying out a discovery?

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list of records not showing when we put condition Less than

Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...

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DPR Workspace – Custom Field Not Displaying in Release Templates

In the DPR workspace, under Release Administration>Add Phases>Add Task>KeyDates>policies. Here, under Add Task we have 'Task_name' field and is currently mapped to the short_description field via the client script include 'ReleaseTaskTemplateUtil'- A...

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