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Plat4Mation, ServiceNow & TVH Group have the pleasure to invite you to the IT Operations Management Seminar on the Mechelen Campus.
During this day you will learn how you can use ServiceNow to improve availability of your IT services, whilst decreasing the costs to "Keep the lights on". Reduce effort to maintain an accurate CMDB by using Discovery, minimize Mean Time to Repair incidents by knowing which IT component is failing, automate responses to events to allow auto-remediation and prevent outages from occurring.
Join us for this free seminar with featured guest speaker Chief Business Innovation Officer KalmanTiboldi from TVH Group, who will share first hand best practice and benefits of adopting Enterprise-Wide Service Management across IT, Facilities, Marketing & HR.
Agenda
Technical Track — Learn & Lunch
Audience with a Technical or Infrastructure background, preferably already familiar with the ServiceNow platform
8:30 Registration & Breakfast
9:00 Welcome & Introduction
9:15 - Introduction Training into ITOM by Thijs Daemen, Platform Architect Plat4mation
- IT Operations Management Technical Overview
- Deep Dive: Discovery - Deep Dive: Service Mapping
- Deep Dive: Event Management
- Deep Dive: Orchestration and Auto-remediation
12:30 Business Lunch
Business Track — Lunch & Learn
Audience: CIO, IT Manager, ITOM Manager or people with a Technical and Infrastructure background that want to learn about the business value of IT Operations Management
12:30 Business Lunch & Registration
14:00 Case Study: Enterprise-Wide Service Management across IT, Facilities, Marketing & HR by Chief Business Innovation Officer Kalman Tiboldi from TVH Group
14:30 Business Benefits for IT Operations Management by Frank Broeze, ‎ITOM Business Manager at ServiceNow
- Enhance Visibility, Prevent Service Outages, and Maximize Operational Agility
- IT Operations Management Business Overview
- Defining the Value Case for IT Operation Management
- Scoping and phasing your IT Operations project
- Pitfalls and Critical Success Factors when implementing ITOM
Networking Drink & Ask the experts
17:00 Ask the experts, networking drink & celebration
19:00 End Event
- When
- Tuesday, September 13, 2016 from 8:30 AM to 7:00 PM (CEST)
- Where
- Plat4mation BeLux - Mechelen Campus - Schalií«nhoevedreef 20T, 2800 Mechelen, Belgií«
- REGISTER NOW >> http://plat4mation.eventbrite.com/
Location: Plat4mation BeLux - Mechelen Campus - Schalií«nhoevedreef 20T, 2800 Mechelen, Belgií«
Event has ended
You can no longer attend this event.
Start:
Sat, Aug 13, 2016 04:00 PM PDT
End:
Sun, Aug 14, 2016 02:00 AM PDT