Service Management — is it changing?
IDC predicts that by 2016, 65% of organizations' infrastructure investments will target systems of engagement and insight rather than maintaining existing systems of record. Looking also to a survey conducted by Fujitsu, showed that 50% of all organizations surveyed in UK had not outsourced elements of ITSM, while 40% outsourced the function completely. The remaining 10% had only outsourced part of their ITSM elements. In contrast with other aspects of the IT operation, outsourcing appears to be the common and established practice for ITSM.
Read more on ... Become a Service-Centered Enterprise | Gerry Appeltants | LinkedIn
