K18 HR Fundamentals Class Q&A

[Lena_Latham]

Use this article to post questions during the K18 HR Fundamentals class.

This article will be monitored throughout the two days of pre-conference and questions will be answered as timely as possible.

After pre-conference, please post your questions to the HR Service Delivery Community forum. HINT: it would be a good idea to follow the HR Service Delivery Community forum, too. For help on following, click here.

Thank you,

K18 HR Fundamentals Pre-Conference Staff

[Aaron W_ Smith]

they may have also been referencing the self-guided training hear:

[Aaron W_ Smith]

[shilpamanage]

Hi, This is Shilpa Manage and I work for Common Spirit Health.  I am building a report for Survey Results and need the Trigger ID to be displayed which is the HR Case Number which triggered the survey. Though I have included Trigger Instance ID in my report fields, it is not returning the HR Case Number.  Any ideas on how to get all this in one list view report.

Thanks in advance!

[Lena_Latham]

Hi Shilpa. I haven't forgotten you. I'm still trying to chase down the answer for this question.

Lena

[Lena_Latham]

Hi Shilpa! I finally have an answer!!!! 

From Quentin Gillett: from the top of my head, anytime I had to report on Survey (either ITSM or HR), Database views were required when needing info from the Incident or case. 

In case you need a refresher, here's a link for creating db views: https://docs.servicenow.com/bundle/madrid-platform-administration/page/use/reporting/task/c_Creating...

One thing to keep in mind, though, is you may also need to Allow a Restricted Caller Access Privileges (RCA) record since the survey table is in the Global Scope. I'm publishing an eLearning on RCA soon, but there's a bunch of documentation on the Docs site for it, too.

Hope that helps!

Lena