K18 ServiceNow Fundamentals - McCourt [Room A]

[mferich]

Course: ServiceNow Fundamentals
Dates: May 6 & 7
Rooms: Galileo 1004/1005
Primary Instructor: David McCourt

This forum is for the Knowledge18 Pre-Conference Training of ServiceNow Fundamentals - Room A.

Communicate with your classmates and ask questions to our staff.

[David Ramirez]

Room Question:

Can we make the knowledge base self-cleansing?

There is a field in the knowledge article table with the label "Valid to" which will not automatically retire articles but will hide them from the catalog and search, The Knowledge Managers can then trigger the knowledge retirement update the content.

[David Ramirez]

Class Survey

Please let us know if you have NOT been able to submit the class survey

Just reply to this comment with you first name and last name and we'll do our best to get you registered for the survey.

[wernerbenkenste]

Werner Benkenstein

[ericfarmosa]

Eric Farmosa

[Grant Kelly]

Grant Kelly 

[Garrett Sitter1]

Garrett Sitter

[Marc Schuette]

Marc Schuette

No survey link yet.

[David Ramirez]

Room Question:

What is the meaning of the sentence "You can only revert back to the most recent base version" ?

A baseline version record represents the version of a base system object as it was delivered in the most recent upgrade. Baseline versions are created only for objects that have been modified by a user, and they are updated each time the system is upgraded. Baseline versions allow you to revert customizations to the most recent system version.

for more info check this article:

https://docs.servicenow.com/bundle/kingston-application-development/page/build/team-development/refe...

[David Ramirez]

Helpful Resources:

Adam has kindly shared the following useful links for you:

Title	Description	URL
ServiceNow Docs	Official product/platform documentation. Excellent resource, updated often.	https://docs.servicenow.com/
ServiceNow Community	Open access community site, populated by ServiceNow consultants, vendors, integrators, customers and system admins alike. Very quick responses to questions (usually within a couple of hours) and excellent resource – often people  have asked the same question as you before!	https://community.servicenow.com/welcome
Servicenow Developer site	The site to go to for free online platform training and to run up your own free instance	https://developer.servicenow.com/app.do#!/home
ServiceNow Share	ServiceNow supported share site for custom-developed applications (eg, they’re currently hosting an IBM Watson/Chatbot integration)	https://share.servicenow.com/app.do#/home/false
ServiceNow Store	Simiar to Google Play/Apple Store, 3rd parties can create applications/integrations and sell them on the ServiceNow store	https://store.servicenow.com/sn_appstore_store.do#!/store/home
ServiceNow Guru	Created by Mark Stranger (ex ServiceNow consultant) and sold to Crossfuze (US-based integrator), is a wealth of information on SN customisations. Hasn’t been updated in a couple of years but excellent archives.	https://www.servicenowguru.com/
ServiceNow Training	ServiceNow’s official training site, links to available courses, dates and costs.	https://www.servicenow.com/services/training-and-certification.html
Exam Registration	Registration for certified exams from the ServiceNow training	https://www.webassessor.com/wa.do?page=publicHome&branding=SERVICE_NOW
Code Academy	Free online, interactive code training. Access the Javascript course – this is listed as a recommended prerequisite for many ServiceNow courses.	https://www.codecademy.com/

[Connie Reilly]

A few of us were speaking with David Mccourt about having paid an upgrade fee at the time of registration which included a voucher to write the exam.  When we arrived in class we found that a code had been provided in the front of the workbook, therefore providing the whole class with the ability to write the exam.  There was someone called in who said they would investigate and determine if we should get a refund on the previous code paid for.  Was there any further follow up on this, or could you provide the name of the person who was going to investigate so I/we can follow up?

[mferich]

Hello Connie,

Thank you for following up. We spoke during the training and I did say that I would investigate details around the voucher codes - apologies for not getting back to you sooner.

I do not recall discussing a refund but if you would like to explore this as an option, then I would suggest reaching out to the conference registration team at knowledge@servicenow.com. Unfortunately, our team does not have ownership over the voucher codes that were purchased during registration.

This said, having an additional code does provide some benefits:

1. Voucher codes can be used with any certification exam that we offer. For more information on what exams we offer, please visit https://www.servicenow.com/services/training-and-certification.html

2. Voucher codes can also be used on retake exams, if needed

3. Voucher codes purchased by your organization are yours to distribute - my understanding is that the voucher codes are not tied directly to one user

I hope this information helps. Please let us know if you have additional questions or concerns.

Thank you,

Myles Ferich