K23 - PreCon - Adopting a Platform Owner Mindset (APOM) - Casanova 507 - Level 1 - StuffToKnow

[seanpmcclean]

if you are in the K23 Pre-Conference Workshop: Adopting a Platform Owner Mindset (APOM) - Casanova 507 - Level 1 , then please introduce yourself below as a reply.

One the best things about these workshops is that they are Collaborative.. The information we share here will include insights that we will only gather from this unique and dynamic mix of people.

So, take a moment to introduce yourself, keep an eye here, and Jot down any insights, learnings, and Aha moments for yourselves and the rest of workshop team.  Your facilitators will be doing the same, including additional resources as well.

[NateDillard]

Good Morning, I am Nate Dillard. I am a Healthcare IT leader and excited to be here.

[Burrell_G]

Good morning, Im Burrell Gee a new platform owner of ServiceNow in the Telco Industry. 

Looking forward to a great conference. Lets go Team 5.

[wesleyjayro]

How long has APOM been a nowlearning option?

[seanpmcclean]

Why are we here. . . 

• To gain insights on how to help communicate and share “OUT” to teams using the platforms we own / manage
• To regulate and manage the changes / requirements for a platform - between that tricky line of too much, not enough. . . 
• To gain ideas and insights about how to make implementations provide better and faster value
• To collaborate and network with other platform owners

[seanpmcclean]

@wesleyjayro  Adopting a Platform Owner Mindset has been on NowLearning's course catalog for about 3 years. . . 

[seanpmcclean]

Pain Points Platform owners

•  Time and internal resources are key
  • Time may be a key issue with leadership and strategy, prioritizing (what we need to keep focused on, and the power skills to keep that "coming back")

•  Strategic ownership and buy in
  • Again the Power-Skill or Soft Skills
• Power-Skill or Soft-skill development (the "other" skills related to breaking down silos, communicating what IS done, so that teams are not busy "reinventing")
• Governance was another theme and the OCM (the Organizational Change Management)

What is the Good to Great Focus for YOU

• Understanding the how to drill down into the needs or requirements to make improvements
• The skill in becoming fluent to BOTH the technical knowledge AND the communicative skills to share that technical knowledge in ways people will truly understand
• Learning / improving how to measure the Value
• Learning how to transform the perception of Governance -  to communicate it and manage it in a way that is productive and valuable, rather than intimidating and overwhelming
• Learning how to communicate a view of a Platform Owner, rather than disparate tools and silo's
• Quotable - to move perception from "lots of tools" to "a single platform"

[seanpmcclean]

COOL TIP / TakeAway: ELMO - "Enough Lets Move On"

COOL TIP / TakeAway: "Ask SIRI to flip a coin for you"

Teams and Names. . . 

Team 1 - GOAT - Lisa - L / Lena - S

Team 2 - Talk my Walk - Nate - L

Team 3 - Mostly Canadian - John - L / Chad - S

Team 4 - Roll the Dice - Angela - L / Chris - S

Team 5 - Snow Warriors - Ilya - L / Terena - S

Team 6 - Mandalorians - Byron - L / 

Team 7 - The Champs - Stacey - L 

Team 8 - RamRod - Nick - L / Chase - S

Team 9 - WeDeliver - Paul - L / Lisa - S

Team 10 - Casanova 6 - Renee - L / Renee - S

[seanpmcclean]

Time Planning:

Tools

 - Gant Charts

 - Short Term and Long Term plans

 - Agile boards in ServiceNow (VTB)

 - KanBan - boards for everything (LOL even wedding planning)

 - Outlook - Color-Coding by project and type (i.e. meetings

 - Miro - Kanban - leverage community wide templates as starters 

 - Calendar / ServiceNow's Visual Task boards and Strategic Porfolio Mgmt

 - Pomodoro - method and timer. . . for folks who've got short focus (25 min on and 5 min break) - pick Pomodoro timed "springs"

Things that PULL from our ability to schedule time

•  - MEETINGS - How to manage
  • Does it have an Agenda?
  • Set an expectation across the board for my team
  • Reply "can this be managed through email or chat"
  • Reply "because I use my calendar, you were not on it - please schedule"
  • Someone who asks for a meeting, doesn't get to choose teams attendees - I can delegate to others
  • Am I going to be able to provide value? If not, I share that with them "I won't be able to provide value to this. . . "
  • Ask "can you provide a high level sketch of what the solution might be"
  • Flip it - I like to schedule the meeting - if they ask for a time, then I send it out on MY timefram

Big Rocks / Little Rocks / Sand - Stephen R Covey - great insights can look this up

• Big Rocks - highest priorities (go first)
• Little rocks - lower
• Sand - low priority items

Speaking of looking up, here's a great resource about managing "Ruthless Priorities"

• Patty Azarello - writes an article about prioritization here 
• Patty Azarello - also has a book - RISE - this is the audible version

[seanpmcclean]

 - Gant Charts

 - Short Term and Long Term plans

 - Agile boards in ServiceNow (VTB)

 - KanBan - boards for everything (LOL even wedding planning)

 - Outlook - Color-Coding by project and type (i.e. meetings

 - Miro - Kanban - leverage community wide templates as starters 

 - Calendar / ServiceNow's Visual Task boards and Strategic Porfolio Mgmt

 - Pomodoro - method and timer. . . for folks who've got short focus (25 min on and 5 min break) - pick Pomodoro timed "springs"

Things that PULL from our ability to schedule time

•  - MEETINGS - How to manage
  • Does it have an Agenda?
  • Set an expectation across the board for my team
  • Reply "can this be managed through email or chat"
  • Reply "because I use my calendar, you were not on it - please schedule"
  • Someone who asks for a meeting, doesn't get to choose teams attendees - I can delegate to others
  • Am I going to be able to provide value? If not, I share that with them "I won't be able to provide value to this. . . "
  • Ask "can you provide a high level sketch of what the solution might be"
  • Flip it - I like to schedule the meeting - if they ask for a time, then I send it out on MY timefram

Big Rocks / Little Rocks / Sand - Stephen R Covey - great insights can look this up

• Big Rocks - highest priorities (go first)
• Little rocks - lower
• Sand - low priority items

Speaking of looking up, here's a great resource about managing "Ruthless Priorities"

• Patty Azarello - writes an article about prioritization here 
• Patty Azarello - also has a book - RISE - this is the audible version

[seanpmcclean]

This from the other room - One view of strategic platform priorities

[Wayne W]

Hi everyone, 

I'm Wayne Weinheimer, Director of Applications and Infrastructure at the Southern Alberta Institute of Technology, a higher-education institute in Calgary, Alberta, Canada.

I'm looking forward to my first ServiceNow conference! Nice to meet you all 🙂