I asked from a different lab yesterday, and did get some answers, but not quite working for me, so I would like to get your input as well. I would like to set up spotlight criterias for i.e. incident, requested items/ catalog tasks, change tasks, pro...

Thanks   I'll just have to start trying different solutions out on my developer instance to see what is possible.

THe reason for this is, I have never seen a business where supporters does not handle both incidents and requests, and what they find very difficult is when to prioritize incidents over requests or vice verca

I know, but what I was thinking was to set uo different spotlight on the specific tables, and then displaying the scores on the task table, so you get the different task types ranked among each other based on the score, but without the score being ca...

It seems spotlights are always created for specific tables, and not on the task table, but is it possible to use spotlight on lists from the task table, so agents handling both incidents, requests etc. get a prioritized list sorted on the spotlight s...