There is an error in the steps in the SHN Lab exercise. On both the first (page 184) and the second (page 186) exercises, the step tells us to click 'Submit' at the end, but if we have performed the previous step (i.e. to "save"), then the option to ...

Spelling error on Page 43 in the second Lab - the word "steps" is spelled "setsp in the line of number 2.

Hi, I am Tessa. I work for Solugenix Corporation - a ServiceNow partner based out of Orange County, CA. I work exclusively with the CSM module as a pre-sales Solutions Consultant. I have also run the engagement portion for 2 implementations of CSM wi...

Hello! Looking forward to a great training course 