If ServiceNow is encouraging people to give users other roles besides ITIL to limit what they can see/access, are they looking to modifying their license offerings to more than "approver" and "fulfiller"? ITSM fulfiller is expensive if a user is only...

If ServiceNow is encouraging the use of other roles besides ITIL that offers limited visibility and usage, are they also looking at modifying ITSM licensing to include licenses beyond approver and fulfiller? If a user isn't using the all the function...

Good morning! My name is Kimberlee Daugherty and I'm the Enterprise Product Manager at NASA.  I have over 5+ years of ServiceNow experience and we are currently working on an enterprise implementation of ITSM.  Looking forward to a great class and me...