Reuse same record producer for multiple HR Services

[Nitesh Balusu]

Hello!

Is there a way we can create multiple HR services and just use one record producer for several services, for example let's say the questions asked to the employee in the record producer are the same for payroll inquiry and payroll issue. Can we create just one record producer for both services and have a drop down in the record producer form for the employee to pick what their question is and then direct the HR Case to the service based on what the employee picks in the drop down?

[IbrahimVali]

Hi Nitesh,

Here is my way,
- create a field with two different values let's say payroll inquiry and payroll issue in one Record Producer

- Create different Variables/Variable 

- Use catalog UI Policies to show the required based on filter conditions selected

- Check whether Showing exact fields when selected payroll inquiry and Vice versa 

- now you can achieve it, by filling single record producer form

 Please mark as Correct Answer, if this helps you.

Thanks,

Ibrahim

[Nitesh Balusu]

I understand what you're saying, however OOB we pick the record producer we are using per HR Service in the HR Services table, there is a field there for selecting the record producer we will be using for that service. What happens then? We can't pick the same RC for 2 different services right?

[IbrahimVali]

It is based on your requirement, if you are pointing two different services records to single table, then you can use same record producer.

In other case, it's better to go with different tables and 2 different record produces.

Thanks!

[Ankur Bawiskar]

@Nitesh Balusu 

Usually we associate 1 record producer to single HR Service to keep the functionality simple.

But you can link same Record producer on multiple HR Services.

Are you getting any error while setting it?

Regards
Ankur