Connect. Learn. Innovate. Learn from Maurizio Calabrese, a ServiceNow expert with decades of experience as we give you the steps needed for success with CMDB and beyond. We will also explore ServiceNow’s Agentic AI capabilities and how they are revolutionizing IT Operations Management.   The CMDB is critical to gain the most value from the ServiceNow platform, but remains one of the most elusive topics to many customers. Maurizio has wrangled these tough topics and is serving them up in simple-to-digest steps to make you successful.   Join us to workshop, lunch, network and leave with a better understanding of the Wild West that is CMDB, AI, and all things ITOM!   Who should join? Anyone with a CMDB interested in the CMDB or discovery Anyone curious about Agentic AI and its use on the ServiceNow platform Anyone looking to gain the most value from their ServiceNow platform Wednesday, May 13, 2026 9:00 AM-3:00 PM SFU Harbour Centre REGISTER ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

AI tools are showing up everywhere—inside platforms, embedded in SaaS, and used directly by teams.   For most organizations, the hardest part isn’t using AI—it’s keeping track of it.   If you’ve ever asked: What AI tools are we actually using?  Who owns them? How do we manage risk without slowing teams down?  This webinar series is for you!  REGISTER   Feb 25 | Do I really need an AI Control Tower? Why AI governance matters now How AI sprawl creates risk, cost, and blind spots How AI Control Tower aligns strategy, assets, value, governance and execution   March 11 | You can’t govern what you can’t see What qualifies as an AI asset (it’s more than models) How to discover and inventory AI using ServiceNow CMDB How visibility unlocks value, governance, and risk reduction   March 25 | Govern AI at scale with confidence Managing AI risk across security, compliance, operations, and reputation How AI Control Tower unifies AI + Security How governance becomes an enabler—not a blocker   AI is happening—no matter where you are on your journey, AI Control Tower adds value.  Register now and take control of Enterprise AI. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more