Join us for a collaborative learning experience  This one-day event blends facilitated discussions, customer stories, and demos to explore how organizations are successfully deploying, adopting, and scaling ServiceNow.   Connect around candid conversations, practical problem-solving, and peer-to-peer learning. You’ll hear directly from fellow customers, partners, and ServiceNow experts, see the platform in action at demo stations, and walk away with leading practices you can apply immediately.   ServiceNow Connect is a collaborative space with: •    Small, focused discussions on what’s working (and what isn’t) •    Expert-led facilitation and best practices •    Customer-to-customer knowledge sharing •    Demos that bring ServiceNow capabilities to life   The program emphasizes open discussion, shared experiences, and practical guidance.  No slides. Just real talk and real solutions.     Register today to save a seat at the table! ... View more

AI tools are showing up everywhere—inside platforms, embedded in SaaS, and used directly by teams.   For most organizations, the hardest part isn’t using AI—it’s keeping track of it.   If you’ve ever asked: What AI tools are we actually using?  Who owns them? How do we manage risk without slowing teams down?  This webinar series is for you!  REGISTER   Feb 25 | Do I really need an AI Control Tower? Why AI governance matters now How AI sprawl creates risk, cost, and blind spots How AI Control Tower aligns strategy, assets, value, governance and execution   March 11 | You can’t govern what you can’t see What qualifies as an AI asset (it’s more than models) How to discover and inventory AI using ServiceNow CMDB How visibility unlocks value, governance, and risk reduction   March 25 | Govern AI at scale with confidence Managing AI risk across security, compliance, operations, and reputation How AI Control Tower unifies AI + Security How governance becomes an enabler—not a blocker   AI is happening—no matter where you are on your journey, AI Control Tower adds value.  Register now and take control of Enterprise AI. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more