Join OT and IT professionals to discuss strategic priorities, learn from proven use cases, and share knowledge and tools to transform complex operational environments.   As OT systems grow more complex and digitally connected, IT and OT leaders are facing new challenges around asset visibility, risk management, and system resilience.   The Legacy to Leading: OT Transformation Forum explores how digital tools and platform-based approaches can support the core goals of operational environments.   The discussion will focus on: Engage in thought-provoking conversations with industry experts and peers Learn proven best practices for IT/OT convergence to create a unified, secure operational environment Experience live demos that highlight the future of industrial operations Explore how ServiceNow is supporting OT management across energy, manufacturing, transportation, and other asset-intensive industries Whether you're just beginning your OT journey or looking to scale your strategy, this discussion offers practical guidance and fresh perspectives to help you move forward with confidence.   REGISTER ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

AI, especially ServiceNow AI, is evolving rapidly, bringing exciting opportunities—but we know it can be challenging to keep up with the latest advancements and benefits. We're here to help you navigate this fast-moving space with clarity and confidence.   Join our three-part webinar series designed to help you understand the fundamentals of ServiceNow AI, explore practical applications, and dive deep into real-world use cases. Whether you're new to AI or looking to refine your knowledge, these sessions will equip you with the insights needed to understand and adopt AI within the ServiceNow platform.   April 16th – AI Foundations: Understanding ServiceNow AI ServiceNow’s journey with AI AI definitions and key concepts Understanding the differences between AI Agents/Agentic, workflows, and chatbots   April 30th – AI in Action: ServiceNow AI in Your Organization Understanding AI learning processes and adaptation Comprehensive review of agentic AI and AI Agent capabilities Live demo of common use cases leveraging AI Agents   May 14th – AI Adoption: Getting Started with ServiceNow AI 3 pillars to getting started with ServiceNow AI Practical steps to implement and adopt AI Key considerations for data quality, governance, and security   The sessions take place on Wednesdays at 9:30 AM PT—register here to join us.  We’ll be gathering feedback along the way to ensure the sessions evolve to meet your needs. ... View more

Are you ready to elevate your AI strategy and unlock the full potential of the Now Platform? Join us for an immersive, hands-on ServiceNow Learning Lab, where AI experts will guide you through cutting-edge innovations designed to transform the way you work.   Choose from one of four labs, each tailored to a specific area of focus: Boost Productivity with Employee Service Delivery & Agentic AI Learn how AI-driven workflows enhance service delivery, increase efficiency, and cut costs—all while improving employee experiences.   ServiceNow CRM: Connecting Front, Middle & Back Office Explore innovative solutions that connect front, middle, and back-office operations seamlessly, maximizing your team’s productivity and increasing customer satisfaction.   The Resilient Enterprise with GRC/IRM Set up the right foundations for your Governance, Risk, and Compliance (GRC) program in ServiceNow's Integrated Risk Management (IRM) solution.   Next-Gen AIOps: Optimizing IT Operations with AI Leverage the ServiceNow AI Platform and ITOM AIOps solution to be successful with Event Management, Service Reliability Management, Health Log Analytics and more.   Don’t miss this opportunity to get hands-on with the ServiceNow Platform and take your organization’s efficiency to the next level.   Reserve your spot today! ... View more

Register for the ServiceNow Put AI to Work Summit Vancouver on March 4th, 2025 at the Hyatt Regency Vancouver! Join us for a full day of discovering how purpose-built AI solutions are transforming businesses—driving rapid results and infusing intelligence into every aspect of your operations. Immerse yourself in an unforgettable day of learning, featuring: Inspiring keynote showcasing the latest in GenAI innovations. Customer success stories demonstrating real-world impact. Interactive breakout sessions designed to deepen your expertise. REGISTER NOW   ServiceNow Summit Super-Connector Challenge Invite your colleagues to join the Vancouver Summit and earn ServiceNow swag and a chance to win a lunch for your team!  Turn your networking power into rewards by signing up for the ServiceNow Summit Super-Connector Challenge. Learn More Here.  Looking forward to seeing you all there! ... View more