Hey Vancouver SNUG.Our instance of ServiceNow (supporting Fraser Health) is being managed for us. In early 2025 we understand we are upgrading to the "NEXT UI". I'd like to learn more about the work required and the features enabled by a NEXT upgrad...
Hi there, Just wondering if anyone is using Digital Product Release to manage their ServiceNow development work. If so, what has been your experience and at what maturity level are you at. What pitfalls to avoid and what best practices worked best f...
We have a business problem where we need to ensure that our end-users are getting prompt and informative "near real time" updates when a critical business system is unavailable, and when it becomes available again.We'd like to avoid email as the medi...
I'm excited about the upcoming feature set with Xanadu... and with most upgrades, sometimes the exciting features are walled off because of the licensing we don't have in place.How can I tell what licensing we have? Is there a place I can look in Ser...
Just joined so I'll introduce myself and offer this question.I've been a fan of ServiceNow since I learned we would be using it in 2018, I've been using ServiceNow since 2020, I've been practicing ITIL ITSM practices since 2004ish, and I've been dire...
Would you like to see a SNUG in Victoria before the end of 2024? Comment on this post and let me know if you want to present!
