Tag based Service Mapping

Hello ITOM Experts,Need some Step by Step guidance.  Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

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in Catlog form there are 2 variables application owner and custodian

in Catlog form there are 2 variables application owner and custodian both are refernce to user table i want to send approvals to those users.i am using below code in approval activity but not working: approvers.push(current.variables.application_cust...

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UI Builder - Lookup a single record Data Resource

Hi,   I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

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CLI configuration error: "SNC is not found, please install SNC from store"

I am trying to create a component for UI Builder. I followed the guide on the Developer site but it keeps throwing this error: "SNC is not found, please install SNC from store."The environment uses PDI.

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Can any one explain the process of the Developer Collaboration Task creation flow

When we use the "Manage collaborators", we are able to create the "Developer Collaboration Task" , but we wanted to know how this task is getting created like, is there any record producer or something like any process is there ?  ThanksNagarjuna

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Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...

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If there is no relevant MIB, the discovery doesn't go beyond classification phase?

in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so?  For a custom pattern, I know the which OIDs to use. Its documented by ven...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to  auto populate a field value based on same field value present on a different table. As shown in the below picture P records are lnked to t record . We create  records clicking on NEW button on related list of  record . I want to au...

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Is it possible to modify Now Assist Virtual Agent Support icon name ?

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Query on SNMP OIDs in Classification phase

When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs  What does those numbers actually indicate?Is there anywhere that we can see all t...

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CSDM Naming Conventions Business Service / Technical Service Management / Service offering

The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...

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No questions yet - just a big Thank You to all who are posting here!

Just completed the Micro-Certification - Welcome to ServiceNow - Woo Woo.  Thank you all for the many awesome comments and feedback here - keep it coming!!

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Demystifying Instance Scan - Linter Check

Instance Scan Instance scan is one of the powerful platform capability that has been there since few releases and which aims at maintaining the health of the instance by scanning the platform objects against set of rules to identify the area of impro...

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