Hi Community,
I’m working on a requirement where I need to build a chat-like interface in ServiceNow.
The idea is:
For a particular record, a user will upload a document into ServiceNow.
The AI model should be trained only on that document’s data.
If the user asks anything in natural language, the response should come only from that uploaded document.
If no relevant answer is found, it should simply say “No result found.”
I have already achieved this using OpenAI’s Assistant API integration, but my client rejected it due to data trust/security concerns.
Since ServiceNow also provides AI capabilities with RAG (Retrieval Augmented Generation) and vector search, I wanted to check:
👉 Is it possible to implement this use case using ServiceNow AI features only (without external APIs)?
👉 Has anyone in the community tried something similar or has experience with this setup?
Any guidance, experience sharing, or pointers would be highly appreciated. 🙏
Thanks!
