ServiceNow Community

How to add a field in hr case cards in landing page of hr agent workspace.

In the hr case table I have a field called notified date, I wanted to show this field in the landing page of Hr agent workspace,hr case cards like SLAs at risk.I want to show the field in red colour if the date is today or past and in green if it's f...

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Can't get ACL's to work for custom table lookup

Something must have change, and I probably need to go to HI, but I'll start here first. I have a catalog item that has a Reference lookup to specific Application Templates require in User Setup.On the custom table, I've added the ACL for READ like i'...

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How to set up BeyondTrust integration with ServiceNow for ABC Company

Hi Everyone,We got a new requirement for set up BeyondTrust integration with ServiceNow for ABC Company. Could anyone guide me / explain step by step process and prerequisites.Thank you!

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buildagent is not working

build agent is not working infact its not responding just

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Too many other error

Hi Team , can any one please help me on this issue? table :- csdm_app_services only while updating 'tagged' based application service, while changing the name, only we getting this error , when we click on update button . in the below image , i ha...

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How to hide playbook tab in workspace if the trigger conditions changed to false ?

I want to hide the playbook tab in workspace if the trigger conditions changed. For example: the playbook triggers when the customer ticker is assigned to a specific assignment group, I want the playbook tab to be hidden if the assignment group chang...

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Agent Workspace
CSM Configurable Workspace
Customer Service Management
Playbooks for CSM

How to trigger a client script when a workspace tab is closed

Is there a way to trigger a client script when a workspace tab is closed? We have an application in the FSO workspace. When the user clicks on the 'X' to close the tab on the right and return to the Home tab, we want to execute a client script to upd...

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UI Builder : Next Experience
Workspace : Next Experience

2026 exam vouchers, courses, exams & retakes - major changes explained

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, ServiceNow certification costs remain one of the most popular topics in the ServiceNow Community. Especially when it comes to exam vouchers, exam costs, and ...

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Form Builder - Hide Header Annotation

Hello there, I am trying to understand if I am able to hide an annotation (Header Text) from my incident form/view: Test The scenario (UI policies applied to the fields):If the Funded File field is set to "none", the Header Text annotation and the tw...

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Stream Connect for Direct Kafka: One Cluster, Zero Middleware, Full Streaming Power

Intro Telemetry pouring out of cloud platforms. Inventory updates, order events, and configuration changes flow between business systems. Modern enterprises run on streaming data — and they want ServiceNow in the middle of it, reacting to events as t...

Article
Workflow Data Fabric

How to use Process Mining to isolate and analyze all the work my group/team has touched

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. "How can we use process mining to isolate and analyze a...

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Make record producer modifications

Hi everyone, I have two requirements related to a Service Portal catalog item page and would appreciate your guidance. First, I want the catalog item page to be accessible directly via URL in an incognito/private browser session, but currently when I...

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Now Assist skills vs AI Agent

Hi, is there anything that we can do specifically using Now Assist skills and not with AI Agent? While I know the definitions that AI Agent is an autonomous worker and Now Assist skills are Gen AI capabilities like summarization, but we can build an ...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Workspace - Redirect to different page after clicking save button

Hi All, I have configured some page variants in workspace. like page1, page2, page3. On page2, there a new button which redirects user to page3. In page3 form component is there having save button. After clicking that save button a record is getting ...

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