ServiceNow Community

How to instruct Now Assist to generate Knowledge Articles using a custom template

Hi everyone,I’m currently working on a POC for Now Assist for Knowledge Management.The goal is to make Now Assist generate Knowledge Articles using a custom Knowledge Template (not the default OOTB one).Verified that the OOTB skill generates an artic...

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Clone steps and process-Production to UAT.

Hello, Could anyone suggest the necessary steps to be followed during pre-clone and post-clone process like preserve tables,exclude tables,clean up script etc and also post clone activity.Already reviewed Knowledge article based on Cloning process.B...

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I can convert a base64 image to a PNG image and save the file in a custom table.

I have a request that requires me to convert a base64 image to a PNG image and save the file in a table.I have a field in the catalog item that contains my base64 image. I need to convert this field to a PNG image and save it in a spreadsheet. Howeve...

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Live on ServiceNow: Security Operations Applications Office Hours

Office Hours provides you with an opportunity to drop in and chat with members of the ServiceNow Security Operations product team. Join us live to get your questions answered and learn from others about SecOps applications, implementation and best...

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Security Operations

Identify variables which have script values in flow designer using background script

I want to search if any flow variable in the Flow has script values without manually opening that 'set flow variable' steps, may be using script will be good. How to achieve this? what should be the script?In short, I want to identify if there is any...

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Adding new widget to SOW Overview Your work section

How to update the Overview variant of the Service Operations Workspace (SOW) and include widgets for open/unassigned tasks under My Work and My Team tabs.

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CI Lookup Rule - Auto promote on certain classes

Hi! We are using the Tenable plugin, and I'm trying to improve our CI lookup rule matching.Does anyone have an example where they scripted for when something matches on a specific class that it promotes to another class? Best example I can give, is t...

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CHG interceptor is being bypassed from SCTASK

We realized that our SOW plugin was very out of date so we updated it over the weekend after testing in the non-prod instances. I apparently forgot to test all change types because we are having an issue now that I cannot seem to resolve.From SCTASK...

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Resolved! In ATF Validate Outbound Email Generated by Notification is not working

Hi,In ATF Validate Outbound Email Generated by Notification is not working. even though i have given the correct conditions as well.If i will check that Email notifications are generating manually, even i checked in ATF created Case as well it is not...

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FSM

Hi,I need some guidance regarding automatically creating a work order from an incident. I understand there is a UI action available to do this, but I would like to know if there is any out-of-the-box logic that I can leverage. While searching, I saw ...

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I want to change the Now assist label in the Virtual agent chat window

I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith

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Playbooks - how to update a flow data variable using user input

Hi, Does anyone know the best way to update a flow data variable based on user input in a Playbook? I have created a custom activity definition that has a UI Layout cloned from the OOTB List UI Layout, and I have modified it by adding a filter, the a...

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ServiceNow to discover MFA-enabled servers

I'm unable to find any details on a work around for SN Discovery on an enabled MFA server. The last piece of information I could find was on the community was 2023. Any guidance would be greatly appreciated. #discovery

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Group Filter in Platform Analytics based on Parent/Child Relationship of a Single Table

Hello community! I was wondering...is there a way in Platform Analytics where multiple filters can be set up in a hierarchy that depends on the parent/child relationship of a single table, for instance...the Group table? A parent user group could be...

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Virtual Agent HR case creation with dynamic HR service

In the virtual agent, when a live agent is not available, we ask the end user for a short description and a detailed description. Currently, an HR case is created using the General Inquiry HR service. We want to change this so that the HR service is ...

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