ServiceNow Community

AI Control Tower: Not able to initiate Impact Assessment

I am not able to start the Impact Assessment after selecting 'Take Assessment' from the task. Does anyone know what role is necessary for taking assessments? I currently have the 'sn_ai_asset_mgmt.ai_asset_owner' assigned to my AI Product Owner. What...

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Business Rule does not abort State advancement

I have a BR to require an attachment, however it is not preventing the State from progressing. (function executeRule(current, previous) {// Only enforce when moving to Screeningif (current.state == '3' && previous.state != '3') {var att = new GlideR...

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Resolved! Workspace Attachment Viewer only works for Admins???

So its been a while since I did anything with workspace and now we are adding onto an old app and I'm going back to it. There are going to be lots of attachments so we setup the attachment viewer so people could look at them without the whole save l...

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Scoped App Development

I have a Knowledge Translation Task but when I click on Translate it doesn't produce a translation

From a Knowledge Translation Task I click on Translate and it opens the Create Article Translation window, but it does not populate anything in this window. I cannot create a draft article because the translation doesn't seem to be happening. Anyone ...

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I am getting a forbidden msg when trying to open "Debug Business Rules" or advanced tab

Sometimes I get forbidden when I try opening the debugger. It happens randomly. Either through the button in the advanced tab or searching and clicking the "Debug Business Rules".

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Knowledge Article Language Translation Request

I am trying to do a language translation from English to German from the Knowledge Articles list view. I check the desired article and then click the Request Translations button, select German as the requested language and click Submit. I get a messa...

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SAM license consumption allocation for single SSO with multiiple AD Groups

In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distinct license costs to each product accordingly.

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How to hide or clean up breadcrumb filter showing multiple sys_ids in a custom widget

Hi everyone, I created a custom widget that counts projects where the user is the project manager or a stakeholder.To get the stakeholder projects, I had to query the pm_m2m_project_stakeholder table. Everything works: The widget shows the correct co...

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Additional comments mandatory when Incident state changes from New to In Progress

I'm trying to create an onChange client script that makes the additional comments of an Incident mandatory when the state changes from New to In Progress. For some reason it doesn't work, but if I change it to 'work_notes' instead of 'comments', then...

Question

Cannot locate indicator from library when editing a dashboard

Summary: An indicator visible in the Platform Analytics Library is not available to add to a dashboard for the same user.Steps to Reproduce (Success Case):Impersonate a user with the pa_viewer role.Navigate to Platform Analytics > Library > Indicator...

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Reporting and Analytics

Resolved! What is the purpose of "sn_doc_task" table?

Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?

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Employee Document Management
Employee Service Center

Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

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now assist greyed out

Im not able to interact with now assist, its greyed out

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Slowness detected in On-Prem instance

Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...

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Report Criteria Question

We have a large virtual workforce and I am trying to build a report where we have internet -related issues captured in short description or close notes. When I add the criteria of close notes contains ISP I am getting a lot of results with words tha...

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