User Activity
Hi Team, How assignment group is populating from major incident to Problem. I have found "Major Incident Process" playbook, then there is subflow "Major Incident Playbook - Create a Problem from Incident" and under that we have action called "Create...
Hi Team, Main schedule is 8-18 schedule, under that we have schedule entry, there we have given time as 8-18, repet until 2055. till now sla's are working as expected. In child schedules I have added holiday calendar under that I have schedule entrie...
Hi Team, in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.
Hi Team, restrict closing change requests to change_manager role UI Action Close I have added change_manager instead of Itil in condition, after that also non changer manager is also able to close change.
05-22-2026
Hi Team, I have equirment, when sc_task state is pending and Pending Reason is Awaiting caller, Then I need set RITM state is Pedning. It is working as expected, I have written Business Rule. Now in RITM I need to hide state pending, means we pending...
