ServiceNow Community

Incident Access Restriction Using ACL and Custom Roles

How do you allow a non-ITIL user to view all incidents, restrict confidential incidents to an elevated role using a table-level ACL, and switch their view from Self-Service to Service Desk?

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Now assist agent action failed from Agent panel

Dear all,I am facing a wierd issue in Now assist panel.When I start it I get the following :What ever we select from the button Action we get the following error message return in the chat window :"Sorry, there was a problem on my side trying to comp...

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Resolved! Add a verification step to an Incident ticket

Requirements:When the Category is set to xxxx on an Incident ticket and the ticket has been set to resolved by the agent, their manager will get a notification and will have to approve/verify the ticket before it sets to Closed status. What would be...

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Group Approval - Based on members employment type

Hi All, We have a requirement that there should be a group approval triggered to the CI Business Service group's only permanent employee. Like the if the group has 5 members and 3 out of them are contractors it should be any one approve for the rest...

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Http Header new is not getting visible for a set of people

For some user who have "Admin" Role is not able to see the "New" in the Http Request for Rest Message of the OutBound .

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Now mobile theme

Hello everyone ,I am new to now mobile and i have created custom theme by theme builder where i have kept primary and secondary colour same as RED colour , but after publishing it i see colour of navigation button is applied as pink automatically. H...

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Now assist usage

we need that report in custom report fields Assist EntitlementDays Since StartDays To EndConsumptionAvg Consumption Per dayBalanceForecast (Current)Available daily rate6600000902751800002000642000055000023345

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Display Subcategories under the main ESC dropdown

How do i amend the ServiceNow taxonomy, to create subcategories under the main drop downs on ESC portal to make it easier for the user to navigate

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Computer class CI updates with Intune, SCCM Integrations. SCCM should not update Intune source CIs

Hi,Computer class updates with SCCM and Intune with the following Priorities.Intune - Can Insert, Update. SCCM - Can only insert. [ if any CI discovery source is Intune then SCCM should not update them]. Note# We have 18000 records from Intune and 40...

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Agentic Workflows- Suggest any way to deactivate workflow?

Hi All,Several teams have created multiple workflows by cloning the out-of-the-box (OOB) agentic workflow. We’d like to deactivate those that are no longer needed. Could you please advise on how to deactivate Agentic Workflows?Thanks.

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How to get the time and date in CET time zone in scoped application

Hi All,I would like the date and time to be converted in Scoped application below code is not working can you please help me.var grIncident = new GlideRecord('incident');if (grIncident.get('sys_id', 'e8bfe5eac380cb9896985630a00131a2')) { var gdt =...

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Reassign UI Action under risk assessments not visible for Central GRC Manager group

Hi,I modified a existing condition on Reassign UI Action for risk assessments such that Reassign ui action must also be visible to any member who is part of Central GRC Manager group.((current.state>=2 && current.state<=5) || current.state==10) && ( ...

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Selecting Multiple Value in Market Field in x table

There is a requirement to allow multiple selections for the Location field on the u_example table.To address this, I am implementing a Script Include and using a Reference Qualifier with a List Collector type in the Market field.Please note that the ...

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Customizing SOW incident form

We are new to SOW and on the incident form in SOW there are the Overview and Details tab. The service desk is asking for us to swap the order of the Details and Overview tabs so that Details appear before Overview.I trying to explain the purpose of t...

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How to customize Visual Task Board (VTB) preview pane layout and card click behavior?

Hello everyone, I am looking for some technical guidance regarding the configuration of Visual Task Boards (VTBs) in the Classic UI. I have two specific requirements that I am trying to implement, but I am hitting limitations with the OOTB AngularJS ...

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