ServiceNow Community

Published policies are not executing from CMDB workspace

Hi all, We do have some published policies. But those are not executing. Below image is just for reference.How can we check the execution of the schedule jobs if they are there.Thanks.

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Logging Client-Side recordWatch Events to the System Log

Hello, We are trying to debug an issue with a client-side recordWatch that appears to affect some users but not others. It is very difficult to reproduce. While we have put remediation in place to improve the user experience, we would like to capture...

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Employee Center Taxonomy

Hello,I am building employee center topic Technology services. I would like to know can we relate Business services to the taxonomy topics. Can anyone suggest if this doable.Thanks

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Unified Experience from Genesys applications in ServiceNow - Query

Hi Folks, I have a quick question regarding Unified Experience from Genesys applications in ServiceNow,what are the pre-reqs for this integration. there is mix of CSM and ITSM i see hence need clarity. So basically i want to know if CSM is must have...

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Whitelisting email by referencing it from table & field configuration

I have the requirement as mentioned below:1. Confirm the email addresses that should be included in the whitelist in addition to the following three tables/fields: *Table:Field-sys_user.email-sys_user_group.email-sysauto_report.email_addresses 2. Con...

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How to change background header color on platform on NextUI

Hi, I need to update the navigation header color on platform and we are using Polaris. I have created a new style and theme as mentioned in this article and it is not working:https://www.servicenow.com/community/next-experience-forum/how-to-update-th...

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Manufacturer field on hardware model table

I recently installed and set up the Normalization Data Services Plugin in my instance. I’d like to understand how it operates with the Hardware model table.After configuring the plugin and running the scheduled job, the manufacturer field isn’t updat...

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Need to return latest version of custom table sop without using latest flag

Hi Team, I need to return only the latest version in the search results of this portal for the records displayed. Cant use latest flag due to some restrictions. Please suggest. Please note that the search should return any general records as well mat...

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Closed Requests not searchable in My Tickets page in ESC

Im searching the closed request details in the rightside seach bar, but i didn't get the Request details.could you please provide the solution for this issue.

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Apptoval not triggring for HR Cases

Approvals are not getting triggered for the cases, even though the correct conditions have been configured in the To-Dos setup. Could you please review this and help identify the issue? Kindly refer to the screenshot below for more details. To-dos ...

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Getting started with Core Business Suite

What it Contains The ServiceNow Core Business Suite is an AI-powered platform that unifies HR, health & safety, finance, procurement, legal, and facilities operations into a single, intelligent experience. Employees submit requests from one portal, A...

Article

Compose Email stuck on loading for Problem,incidents records in Workspace

Hi all,I’m facing an issue in Customer Service Workspace where the Compose Email button is stuck on loading for Problem and Incidents records.It does not open initially, but after a hard refresh, it starts working again and opens the new record compo...

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Filling in the parent field in the task table

Problem with the Parent field in the Task table when using the parent/child relationship of IncidentsHello Community,I'm facing a problem related to the parent/child relationship of Incidents and the Task table, and I would like your help to confirm ...

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How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Does Now assist for SIR has the work-notes and additional comments summarization skill ?

Does Now assist for SIR has the work-notes and additional comments summarization skill ?if we don't have this kind of skill OOB can we create a custom skill?

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