ServiceNow Community

Check if Table Cleaner is working well

You should read this article if : You are an adminYou want to understand if Table Cleaner is working well and if something might be stuck What is Table Cleaner? Table cleaner deletes older records automatically and prevents data from growing expone...

Article

Report

when creating reports relating to the incidents table [incident], among the available columns, I would also like to be able to have among the columns the Alerts table [em_alert] (which is not currently present) with all the related fields.

Question

Resolved! download sys_attachment by public

Good Morning Guys!At the moment, i make a Widget and this is on a public site (no authication). In this Widget i want to make downloading files from sys_attachment.first of all, i used the url /sys_attchment?sys_id=<SYSID>, but if i am not logged in,...

Question
Virtual Agent

AmazonConnect連携：AmazonConnect側のContactタブが定期的に開いてしまう

お世話になります。 AmazonConnect連携を設定したのですが、AmazonConnect側にログインした後タブを閉じても定期的にタブが開いてしまいます。頻度を落とす、もしくは一度AmazonConnect側にログインしたら上がってこなくなるような設定はできないでしょうか。よろしくお願いいたします。

Question

How to Create a "Create Knowledge" UI Action for Universal Request in Native View?

I need to create a Knowledge Article from a Universal Request, similar to how we have the "Create Knowledge" option for incidents.For the SOW, I was able to achieve this by creating a Form Action (like we have for incidents) and modifying the "Set KB...

Question

CI is not binding to alert?

I have created an application service randomly and trying to use ci binding type i.e. CI field matching and given CI type as Application and you can see below the application I have created and images of event rule definition. When I created an event...

Question

Resolved! What does the red dot mean next to the record producer in the screenshot?

Question

Using fix script same table we need to copy from one field to other field

Using fix script same table we need to copy from one field to other field i tried with below code but it's not working let me know my mistake var ga=new GlideRecord('sn_compliance_policy_exception'); ga.addEncodedQuery('policy=87420b0bc3ef71103cbbfb1...

Question

QUERY

If we make the short description field on incident table as mandatory at the dictionary level?A. Nothing happensB. Short description will be mandated on incident table onlyC. Short description will be mandated on all the tables which are extending ta...

Question

Resolved! download sys_attachment by public

Good Morning Guys!At the moment, i make a Widget and this is on a public site (no authication). In this Widget i want to make downloading files from sys_attachment.first of all, i used the url /sys_attchment?sys_id=<SYSID>, but if i am not logged in,...

Question

About the exam

What kind of questions are asked in the CSA exam? Are there more scenario-based questions?

Question

Case Commented notification when additional comments getting added while Trasfering a case

Hi Experts, I had an issue where when I transfer a HR case all the additional comments from Old one is transferring and also an email notification stating "Case commented" is triggering to transferred case. Can someone help to fix this without effect...

Question

sub cause code display as the value instead of Display value on Problem Task

Sub cause Code values are displaying the exact values , not the label values - After submit the problem task, sub cause code display as the value instead of Display value.Note: but this one show display value before submit the problem task and when t...

Question

Service Graph Connector for Intune - Extra Fields

We have set up integration with Intune using Service Graph Connector. We now want to send few more fields from Intune to ServiceNow CMDB. I want to check if this connector let's us add these extra fields into its ETL transformer as it appears to be r...

Question

Resolved! Using Script in Set Value of Catalog UI Policy

Hello everyone,I’m wondering if I can write a script or call a Script Include in the 'Set Value' of a Catalog UI Policy Action ?I tried the following as below, but it didn’t work:Script Include:Catalog UI Policy Action: Result: Is it feasible to make...

Question