ServiceNow Community

UI Action is not working

I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...

Question

Resolved! Auto-cancelled calendar reservations are not able to be booked in Outlook

If a room or space is auto-canceled since someone doesn't check-in, the room is not able to be booked again before the auto-cancelled meetings end time in Outlook. In other words, a cancelled meeting does not clear off the outlook calendar even thoug...

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ITOM : ORacle Java Commercial Features

Hi Falks,any experience how to discover ORacle java Commercial feautures activation with the ACC-V agent?Does anyone here already did in the Yokahoma release? RegardsFranck

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Discovery
Orchestration (ITOM)

CI is not binding to alert?

I have created an application service randomly and trying to use ci binding type i.e. CI field matching and given CI type as Application and you can see below the application I have created and images of event rule definition. When I created an event...

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Live on ServiceNow: CSDM Data Quality and AI Agent Performance

AI Agents are new products in the ServiceNow ecosystem, and we will be presenting on how to combine CSDM alignment with strong data foundations for the successful deployment of AI Agents. Attendees will leave with a better understanding of data re...

Event
NOW Platform
Virtual
Webinar

SC Tasks Not Generated for Multiple Checkbox Tech Towers in Catalog Item

Hi Community,I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: labe...

Question

Unable to access sys_script table via API using custom role (403 Forbidden)

Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and ...

Question

How to add pagination on UI builder simple list page

Using UI Builder How to configure pagination for simple list view.When we click on 2 it should move to next page and also when we click on record it should open in workspace.Please provide me detail steps. etail steps

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Add info to subject with Email Script in Email Client Template (email action on a Change record)

Hello there, I am trying to run an email script to add the current month to the subject, but it won't work. Any idea why ?I'm calling my email script in the HTML field of the Email Client Template. It should be running when a user wants to send an Em...

Question

Meet our current MVP Awardees

2023 ServiceNow Community Most Valued Professionals Allen Andreas Ankur Bawiskar Susan Britt Abhijit Chillal David Dubuis Michael Fry Michael Jones Gunjan Kiratkar A...

Article

HRSD - Employee form (Collect Employee Input) limitation.

I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...

Question

My Request Filter in ESC shows approved HR cases even if the case is not opened by approver

Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...

Question

Restrict RITM visibility in SOW but allow full visibility in ESC

Hi everyone,I need a group/role of agents to:In SOW (Service Operations Workspace) or the Classic UI, only be able to see and manage the sc_req_items of a certain category.Using an ACL applied to the group/role, I can easily restrict visibility based...

Question

Unable to see software installations after installing ACC F & ACC Visibility

Hello, I am doing a POC to compare the results from horizontal discovery with that of ACC to present to my leadership.For ACC, I installed the ACC F and the agent on the client machine and also ACC Visibility on the instance.Although I am getting the...

Question

Trigger activity set based on mandatory task of the previous activity set

Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...

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