Don't forget to register for the upcoming WORLD FORUM in New York!

Hello SNUG Members!   There are a few things I want to call out happening at this incredible FREE all day event that you don't want to miss. Build an AI agent -Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? Thi...

• Article

How to Make Tooltip Always Visible for Checkbox Variable in Catalog Item?

I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.

• Question

change management

Duplicate  CTASK is being created in change request not able to find please guide.

• Question

ServiceNow eBonding with 3rd party approach

Hello Team,I have a requirement to setup eBonding for incident with a third party application. As far as I have read the servicenow eBonding plugin (com.sncintegration.ebonding) is deprecated and remote instance spoke is introduced now. But that is o...

• Question

CMDB

CMDB view access required to all ITIL users for bellow fields :Support VendorSupport TypeSupport StartSupport EndSupport Contract NumberThese fields is available in (cmdb_ci.LIST) table.first we need to find out what is that which restricting the acc...

• Question

Structured Release Management Importance

If you’ve ever been part of a large ServiceNow implementation, you probably know the feeling —the Friday-night panic before a production move, a handful of hotfixes sneaking in at the last minute, and half the team trying to figure out which version ...

• blog
• Incident Management
• Release Management
• Request Management

Obtaining the Release notes from the App Manager

I am looking to loop through all the applications requiring an update from the sys_app table and raising a story for the developers to pick up and process. I have managed to get a flow working which does just this however I am looking to see if for e...

• Question

License metric for Sailpoint products

Hi Team,Can you please help me to find the license metric for the below products. PART#DESCRIPTIONSPT-IIQ-PLATINUMPLUSPlatinumplus IIQ Annual Support - Enterprise WideTERM-IIQ- SCIM-SVM-G5IdentitylQ for ServiceNow Service Catalog - Term Price - Tier ...

• Question

Unable to close RITM when associated tasks are closed by Flow Designer

Hey Team,I have a requirement to close RITM when tasks are closed by flow designed generally, we put if condition choose that task state closed complete and update request but, in this scenario, we have a field called Request Type according to each t...

• Question

Defining Roles and Responsibilities in a Multi-Vendor operating model

In the first part of this blog, we looked at how a multi-vendor operating model can be structured around a ServiceNow Centre of Excellence and Innovation (CoEI) to drive governance, standardization, and platform growth.In this follow-up, let’s dive d...

• blog
• Now Platform App Engine
• Team Development

I am not finding option to link my web assessor email under my servicenow university profile

• Question

Multi-Vendor Operating Model Through a ServiceNow Centre of Excellence and Innovation

As organizations scale their ServiceNow adoption, one of the biggest challenges they face is governing and coordinating delivery across multiple vendors while maintaining platform consistency and reducing the Technical Debt.A well-defined ServiceNow ...

• blog
• Now Platform App Engine
• Team Development

Exploring Testing Options in ServiceNow—Need Community Insights

Hi everyone, I’m currently working on a ServiceNow implementation and exploring different testing strategies. I’ve come across ATF (Automated Test Framework), manual testing, and some custom approaches.I’d love to hear from the community about struct...

• Question

On the software discovery model table, the Full version and Version fields are not getting populated

What would be the cause for the Full version and Version fields to not get populated even if the Discovered version is?   

• Question

regarding servicenow translation in flow designer

Hello Everyone,  @ankurbawisk , @Mark Roethof I have designed a flow designer i am taking the description from maintain item by using the script in the script box.. to remove the HTML tags.var catItem = fd_data.trigger.request_item.cat_item;var desc ...

• Question