ServiceNow Community

ACLs are acting different on fields that are different scope than their table

Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...

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Multiple catalog item for guided self service in playbook

Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.

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This dashboard contains unsupported widgets and cannot be migrated to the next experience ui

I have a lot of dashboards in the core UI where the question mark appears with the message: 'this dashboard contains unsupported widgets and cannot be migrated to the next experience ui'. On my PDI there are also some out-of-the-box dashboards (pa_da...

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Progress Bar on Servicenow Catalog form

I want to create a progress bar at the top of a ServiceNow catalog form. As the user fills in fields on the form, the progress bar should update dynamically to show the completion percentage. For example, if there are 150 variables and the user fills...

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Need help editing the card under My Items Widget - Remove Quantity

Hi Experts, I'm trying to get rid of Quantity part from the card under My Items Widget. I'm able to find the scripts for ActivityConfigurationUtilSNC where the code is fetched, but need assistance finding this card configuration so i can clone and e...

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Zurich Upgrade Issue - Unable to create New story. Any one has any issues?

Hi Everyone, After upgrading to Zurich, patch4-hotfix3b-01-17-2026, we are unable to create a new story (rm_story) in SPM / ITBM . Project and Portfolio Management module? Did any one faced a similar issue? How did you get it fixed? I am already in f...

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ServiceNow Studio Page is not found after ServiceNow upgraded to australia release

Hi Everyone,ServiceNow Studio page is not found after the platform upgraded to Australia release in PDI. It shows as below snap.I have repaired the ServiceNow Studio plugin, But still no help. Could anyone please guide here, if you came across simila...

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DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

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Resolved! Authors receiving a request to approve/reject an article?

Hi This has only happened once so far but I have a knowledge base where I am the only knowledge manager. There are around 5 or 6 authors. I've had an email today from two of the authors who received a prompt to approve or reject an article that had e...

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SecOps Resource Library: Unified Security Exposure Management

Unified Security Exposure Management (USEM) Base Knowledge Product Documentation: USEMServiceNow Store: USEMKey USEM Articles: USEM - Release Highlights and Upgrade InformationEssential Information: VR to USEM Upgrade GuidanceKB2556844: Migration...

Article
Best Practices
Unified Security Exposure Management
Vulnerability Response

I am unable select the related record variable or table when try to update the record in flow desig

I am trying to update the record in the flow designer, but it is not allowing me to update the record through data piller and the option is not showing. I have triggered correctly in the trigger step. But it is showing the error like below.Can anyone...

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PA dashboard translation problem

Hi everyone, We’re seeing a strange issue in our instance with a dashboard used in Service Operations Workspace. When the language is set to Norwegian, the dashboard loads and works as expected. But when we switch the language to English, the dashboa...

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SNPI - Explore Now Create

1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...

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RITM Approvals not showing/displaying date to approve

in Details section I don't see information approval details are not showing to approve/reject. please see screen shot. Please help me to fix

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Request Catalog Item returns "Can't find a valid record"

Hi, I am cloned the OOTB topic Request a catalog item and trying to use it to request a catalog item from the Virtual Agent. I am able to find the catalog item but when I try to proceed with requesting the catalog item, it returns "Can't find a valid...

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Virtual Agent