HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...

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• Human Resources Service Delivery

Connection and credentiails

I want to know if there is any way to find where a credentials has been used in the instance, like in how many Rest API step, Actions or Outbound rest messages. For Example, i have credentials called XXX, i want know where it has been used like in ac...

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ACL to Restrict Access to Specific Records

 I’m trying to create a reusable ACL that restricts access to certain records (e.g., interaction records) so that only users with the admin role can view them. Ideally, I’d like the script to be generic enough that we can easily add record numbers to...

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• Incident Management

How can I save the choice list change in HR case?

As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list. So instead clicking X to delete, I changed the number as below for ...

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Lab Instance not validating

I failed initial validation on an instance. I tried again but every time I do, the interface changes, sometimes omitting some of the important information to complete the instance. I have restarted the instances=, even terminated and begun all over a...

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Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

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Where to store authentication method for applications?

Where should the authentication method be stored in the CSDM? If someone asked you to store the authentication method for every system, where would you keep it? I could add a custom field to the business application or service instance table or I cou...

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How do Reference Qualifier on variable work on Target Record once the Record Producer?

Hello Team, I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this 

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Ownership for TRM Requests

When submitting a TRM (Technology Reference Model) Product Request we have implemented a workflow that goes to the Enterprise Architecture Team for review and approval. We are looking to implement a federated model, meaning Enterprise Architecture ta...

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Connection Failed: No response for ECC message request with sysid=cd25aa39fb0d3ad09b80fc644eefdc92 a

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all Single scores widgets are now showing decimals paces after migration

Whenever migrate or created a report of Single scores widgets in platform analytics they are now showing decimals paces after migration in zurich. How to fix this to reflect in only exact score numbers instead of decimals for the all the dashboard.

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Can we have search or typeahead functionality for choice field in Workspace

Hi,Can someone help me with do we have any attribute or property OOTB which allows to have search or typeahead functionality for choice field in Workspace. Thanks

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How to Integrate ServiceNow to Power BI?

Hi All,We have a requirement to integrate a ServiceNow with Power BI.  The main objective is to display the data from ServiceNow dashboard to Power BI. We have few dashboards based on ITSM application. I want to know how complext it is and approximat...

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Unable to retrieve the next page by Passing continuation token in azure devops api

Hi all, I am working on fetching the inactive users based on lastaccessed date from memberentitlement API of azure devops and servicenow rest message. during initial call, i get continuationToken in the result. As per doc, i need to pass it in the ur...

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