ServiceNow Community

Question about July 31 Transition for Wiz Built Store Apps (Based on Announcement Article)

[Article URL] https://www.servicenow.com/community/secops-articles/announcement-wiz-integration-with-servicenow-secops/ta-p/3325055 Hello, We are contacting you on behalf of our customer, who is reviewing the following community article:"Announceme...

Question

How to remove the special instruction field from the order confirmation window

I feel like we do not use that special instruction anywhere in our environment. Even if we are filling something inside that field, it doesn't get reflected inside those requests. How can we remove the special instruction field alone, yet keeping the...

Question

Missing records while grouping by fields

Number of groups removed from this list by security constraintswhen grouping by fields some records are missing and showing "Number of groups removed from this list by security constraints" when giving specific conditions the records are missing I tr...

Question

How to change default Landing page

Whenever user was login to ServiceNow they are seeing Time sheet dashboard. i want to update the default dashboard.

Question

Generating dynamic data into PDF Template

Hello @there,I have a requirement as below. How can we,have a PDF template?generate / update the content in that PDF?I am seeking some suggestions on how it can be done. Your inputs are appreciated. Thanks!

Question

Script to generate req, ritm, task via inbound action servicenow

Hello Team Can someone please give me script create req, ritm , task for a particular catalog item via inbound action Thanks,Sriram

Question

Can incidents be created through Amazon Connect using only the ITSM product?

Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...

Question
Incident Management

I smVirtual Agent - 2 Catalog Items Render Differently

We have ITSM Pro and I am working with Virtual Agent. I have it about where we want it for Catalog Items, but I noticed we have most items that present like "New Monitor" and allow you to fill them out within the agent chat by clicking "Request this...

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I have several questions regarding the encryption module.

I have several questions regarding the encryption module. 1. Considering that the selected encryption algorithm or key length may become compromised in the future, is it possible to configure ServiceNow to allow for the replacement of cryptographic m...

Question

Resolved! How to insert fields using ACLs, Business Rules, and Client Scripts.

Hello everyone.We implemented ACL-based control to allow viewing the field without permitting value entry. A Business Rule was configured to set field values at the time of data insertion. A Client Script was implemented to visually simulate that a f...

Question

Scripting Governance Tool

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Article

Authors / User Criteria and Ownership Groups

We have Ownership groups.WE set parameter so that authors and revisers retain their permissions to edit the article if they are not a member of the ownership group.glide.knowman.ownership_group.override = trueglide.knowman.ownership_group.enabled = ...

Question

Javascript Executor unavailable for MacOS

Hello everyone,I am unable to open the JavaScript Executor to perform some live analysis of test some operations on the form page in the MacOs (latest version). I can still use cmd + option + J to open the console page, but that's mostly for web deve...

Question

Unable to reply to my own post

Hello Team, I have created a post in the ServiceNow community, but I am getting an error as shown below. My original post link here: My Original post Just to let you know, my email ID was already verified, and I have attached the screenshot below a...

Question

How retrieve password stored as credentials into script include

Hello Folks! I am running into bit of a problem.I have a script include that execute Outbound REST API call.Trying to build this script include as safetely as possible therefore i have stored the API Key as a password in the Credentials table.The reg...

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