ServiceNow Community

Microsoft 365 integration license

I need to do integration of servicenow HRSD with microsoft 365 mainly with outlook and microsoft teams.Purpose of this integration is to access HR self-service capabilities — including knowledge articles, HR cases, and requests — directly from Micros...

Question

JavaScript error in onLoad client script when hiding fields and using g_form.onChange()

Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...

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CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

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Data not dislay in Announcement

Hello Community, On PDI, number count is displayed but data is not display in announcement section. Please help!

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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How to capture Email in metrics

I have a requirement to track email activity in metrics for the Case/Incident table, specifically:Manual emails sent from a recordInbound email replies with update markersAdditionally, I need to differentiate between:Internal users (agents or system ...

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inbound email is not working

Newly created instance, inbound email is not working on that instance

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Subject: How to Update PDF Attachment in Knowledge Article & Keep Same URL/Link?

Hi Community,I need guidance on updating an existing PDF file attached to a ServiceNow Knowledge Article (KA) without breaking any existing links that point to it.Current Situation:A PDF is attached to a specific Knowledge Article.This PDF has multip...

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Clone case along with variables

I have a requirement to duplicate a customer service case along with all its variables in variable editor.Suppose a case is created and when analyst make field Private(custom field) as true, then a duplicate case should get created and assigned to S...

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How to Safely Decommission a Custom Table With Active References?

Hi Community,I need to decommission a custom table that has around 2500 records. The challenge is that several existing RITMs reference this table. Actually we shouldn't delete the table directly because it will break those reference fields and cause...

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multiple thumbnails getting created

how to stop multiple unnecessary thumb creation in sys_attachment table in UI16. sys_properties: glide.ui.activity_stream.scale_images is set to FALSE as mentioned in KB KB1923362 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...

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Platform Fundamentals Academy - January 16th, 2025 - Unlocking the Power of sys_audit

Unlocking the Power of sys_audit for Effective System Auditing On January 16th, our Platform Fundamentals Academy offered the opportunity to explore the full potential of sys audit. From basic setup to advanced configurations, the session covered h...

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Resolved! Certificaion expired after completing CSM Delta Exam

Good morning everyone, this morning I completed the Delta exams for the CSA and CSM certifications in order.For the first, everything went well. For the second, however, after submitting everything, I found that the certification and the related cert...

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Edit the layout of the Action Assignment "Edit" modal in the workspace

When I'm in the list view of my Service Operations Workspace and select more than one incident and click the Edit button, a modal opens with all the fields from my incident table. What I want to do is change the layout of this modal and remove some f...

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Resolved! Why do we get this update set error "Changes for table u_user_staging_mdm failed to commit"

Hii,I am getting this error. Why do we get this? How can i resolve this? Kindly help.I committed my update set from Dev to Test and received this error in the update set log: ‘Changes for table u_user_staging_mdm failed to commit.’ I created two new ...

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