ServiceNow Community

Remediation Status on VIT ignores SLA if Deferred?

We are in the process of updating our platform to Zurich and updating VR to version 26.0.13.In the update it appears ServiceNow is adding a new functionality within "Transit to Closed" business rule for VIT: In this new update, a VIT could be define...

Question
Vulnerability Response

I have to close image once the user click on the close button on NOW MOBILE APP

Question

Propose Change on the CIs is disabled for non-members of the associated support group

Trying to implement propose change option in the change form.Idea is to include the check box stating CMDB Update Required.Once the check box is marked, there is task for the CMDB team to validate if the proposed changes are valid.If the task is clos...

Question

Hide process formatter in order guide all steps

Hi, I want to hide process formmatter in order guide in all steps completely.

Question

Is build agent is still open in pdis ?

Is build agent is still open in pdis if not can we use now learning to experiment it ?

Question

Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

Question

Migrating scheduled reports to platform analytics

We have various reports that go out on schedules, if we migrate these will the schedule migrate?If we do not migrate these scheduled reports will these still get sent out?

Question

Exclude users from receiving notifications

Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write an email script.

Question

Clean Assignment Logic in ServiceNow. Stop Hardcoding sys_ids!

As ServiceNow developers, we've all seen the temptation to drop a sys_id directly into a business rule for assignment logic. It works... until it doesn’t. In this episode of Did You Know: Best Practices, Shamma Negi walks us through the dangers ...

blog

microsoft form data send through email in servicenow

I am trying to implement a scenario. Whenever a microsoft form is submitted, data should be send to my personal email. That email is authenticated to servicenow also so that i can get that email in servicenow and then using inbound email i want it to...

Question

"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

Question
Tokyo

Showing "No resources found" even though there are agents with skills.

Hi Community,When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without addin...

Question
Tokyo

onCellEdit Client Script error: "View should be one of..." despite sys_ui_list record existing

Hi Community,I am facing a strange validation error when saving an onCellEdit Client Script. I'm hoping someone can point out if there's a specific cache or hidden property I'm missing.The Issue: I am trying to restrict an onCellEdit script to a spe...

Question

Time out node in virtual agent designer topic

Hi,Is there any way we can apply a max-wait time/timeout branch after live agent doesn't accepts the live agent chat in a virtual agent designer topic? If yes, how can I do it? Thanks in advance!!

Question

Filtering choice field options based on a multi-select parent field

Hi everyone,I’m working on a form in ServiceNow (standard table form, not Service Catalog) and I’m trying to understand whether a specific requirement is technically possible.ScenarioI have a field called record_typeType: List (multi-select choice)Ex...

Question