Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

• Question

Flow designer xanadu version

I am seeking assistance with configuring a Flow Designer workflow. The goal is to route approval requests to different groups based on the application selected from a catalog item.I have implemented an IF condition, and it successfully routes one spe...

• Question

Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

• Question

How to display RITMs while using Enhanced Requests Experience?

Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...

• Question

Indicator not working for dashboard

I am working on creating a dashboard where I am using an indicator as the data source. I applied a breakdown on the Item Category field to filter data for a specific category so that the indicator can pull all ticket data for items that fall under th...

• Question

How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

• Question

I'm wondering how to store and search the contents of a set of variables in one record

 I'm going to create a record in a custom table using the catalog item below.I'll use a flow to create the record, read the catalog variables, and set the field values.I'm still figuring out how to set the variable set in the field.My requirement is ...

• Question

OLA triggers on every ticket update?

 I am trying to make per assignment group OLA to track initial response times across assignment groups.  I made one with the following start conditions: Active=trueAssignment group = my assignment groupPriority=1Assigned to is anything Set start to u...

• Question

Interview Questions on ITSM with 1.5 year experience

Administrator and Developer 

• Question

Know your Data. Protects what Matters.

Every day, enterprises handle enormous volumes of sensitive data — personally identifiable information (PII), protected health information (PHI), financial records, and more. The risks are real: data can be leaked by malicious actors, accidentally ex...

• blog
• Platform Security

unable to run query builder, when running it shows problem running query

• Question

Business Rules Filter Conditions & Advanced Conditions (Advanced tab's Condition field)

As part of Technical governance, it is important to understand the filter conditions vs advanced conditions, so we can avoid any common mistakes.In a ServiceNow business rule, the Filter Conditions in the When to Run section function as the trigger...

• blog

Execute schedule report from script

Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...

• Question

clicking the report should open in workspace

Hi All,when a pie/single score report is clicked, can we open the data in workspace instead of platform? Is it possible?  Thanks!

• Question