ServiceNow Community

Import groups from Azure to Servicenow

Hello @all ,I have a requirement to import 4000 records from azure to servicenow (sys_user_group). For that i have created a flow in which i used 'Look up Groups Stream' data stream, in which page size is 999 , when i trigger the flow only upto 999 r...

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ServiceNow Azure AD integration with SCIM for user provisioning

Hello Team, I am doing the integration with Azure AD with SCIM plugin for user provisioning and completed the steps till connection, Azure AD is successfully connected with ServiceNow but when we try to create one user the getting error any sort of p...

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How can I add a hyperlink to a catalog item in the ESC portal so that it appears as a clickable link

I wanted to add a clickable link of a catalog item in between as shown in the attachment.is it possible to add, if yes, steps for the configuration.

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SCIM Provisioning for Microsoft Entra ID

When attempting to configure provisioning in the Azure portal, I can only see the "Bearer Authorization" and "OAuth 2.0 client credentials grant" options in the Authentication Method dropdown.Could you please confirm whether Basic Authentication is ...

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CSDM 5 - Technology Management Services - is this restricted ?

Hello,We are moving from CSDM 4 to CSDM 5 Data model and redesigning the TMS Offerings.We have designed a portfolio of services.But we have situations where the same piece of software can be an offering for multiple services. For example: Microsof...

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MS Intune Service Graph Connector - Payload Review & CI Filtering

Hello Team,We are using the Service Graph Connector for Microsoft Intune and would like to know:Where can we view the exact payload received from Intune before CI creation/update?Is there a supported way to filter CI creation based on specific payloa...

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ATF to add records using related list add button

Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...

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Resolved! Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

Question

client email template

created blank client template user will compose email when click on send email header and footer will attachedheader and footer created in syetem property and using Business rule sending mail but now i want to align body in centre alike header and fo...

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How to filter assets displayed in the “Add” dialog under Planned Assets in HAM Workspace?

Hi ,I am working with the Hardware Disposal Order in ServiceNow HAM Workspace. The table is sn_hamp_hardware_disposal.On the Disposal Order record, there is a Planned Asset tab with an Add button. When the user clicks Add, the asset selection dialog ...

Question

Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables

Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...

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Configuration Item (cmdb_ci) filtering and display format for Database CIs

Hi All,I have a requirement on the Change Request form.Current implementation:Category = SoftwareSubcategory = DatabaseRequirement:When Subcategory = Database, the Configuration Item (cmdb_ci) field should display only Database-related CIs.Database t...

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RITM is not getting approved even the inbound email action got processed

When I try to approve the RITM through email, the Inbound Email Action is being processed successfully, but the RITM approval state is not changing to “Approved” and remains in “Requested” state.We are using the OOB Inbound Email Action “Update Appro...

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Which column refers "from" in sys_email table?

I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...

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How to Add a Custom Task Type (“ABC”) to the Task Type Filter in Employee Center / Custom portal.

Hi Team,I am working with the My Tasks page in ServiceNow Employee Center.In the Task Type filter, I currently see Approvals as an available option. I need to add another task type called “ABC”, similar to Approvals, so that it appears in the filter ...

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